5 Replies Latest reply on May 12, 2017 6:44 AM by Jan Sierens

    Smart-IT Configuration - Meaning of Server Names in xml files in a Server Group

    Thomas Hammer
      Share This:

      What is the meaning of the several server name lines in the file "MyITInstalledConfiguration.xml" that can be found in the Smart-IT installation path, e.g. "C:\Program Files\BMC Software\Smart_IT_MyIT"?

       

      When the ITSM installation is configured as a server group, which name goes where?

       

      Which has to be the ServerGroup Alias name? Which has to be the primary admin server name? Or do we have to specify a dedicated user server instead? Do we have to use the FQDN or only the server name? Couldn't find any documentation yet.

       

      I'm talking about the following values:

       

      BMC_AR_SERVER_NAME

      BMC_ITSM_SERVER_NAME

      BMC_AR_SERVER_INFO_HOSTNAME

      BMC_AR_SERVER_INFORMATION_SERVER_GROUP_ADMIN_SERVER_NAME

      BMC_AR_SERVER_INFORMATION_FULL_HOST_NAME

      BMC_AR_SERVER_GROUP_PRIMARY

      BMC_AR_SERVER_GROUP

       

      find attached an example of the parts in the xml file

       

      Does anyone have an idea how to configure it correctly?