1 Reply Latest reply on Mar 9, 2015 1:58 AM by Navneet Sharma

    Remedy Web report query result

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      Hi


      there is a question as getting below :


      Midtier config file

      arsystem.nativereport.onscreen_max_entries=0

      arsystem.webreport.onscreen_max_entries=0

      arsystem.FileExport_max_entries=0

       

      and in

      in ARS server configuration (AR System Administration Console->System->General->Server Information->Configuration):


      Max Entries Returned By Get List : 5000


      and in arconfig

      Max-Entries-Per-Query : 5000



      Now what results i get :


      1- Search gives 4700 records from people form and while taking report i can export only 2000 records [which supports the configuration in midtier config file]


      2: Search Incident from incident form for pending ,get 2300 records but again ,can export only 2000 records [which again supports the configuration in midtier config file]


      However


      3: Search incident from incident form for Closed incident , i see 5000 [its out of 50k entries] records and can export maximum 5000 [[which doesn't supports the configuration in midtier config file but the  Max Entries Returned By Get List : 5000 ]]


      so not able to think what happened in the third case as it is showing 5000 records and can also export 5000 records not 2000 as i was expecting.



      can you please put some light on this and help to understand?



      Thanks,

      SK