4 Replies Latest reply on Mar 5, 2015 12:38 AM by Anirudha NameToUpdate

    MyIT Compatibility

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      Hi,

       

      I gone through the MyIT Self Service guide.

       

      I have few queries.

       

      1.Whether MyIT is an application inclusive of  ITSM suite in its installation package OR it is just an interface with enhanced self-service features that leverages the services of other applications by integration?

       

      2. If it leverages the services of other applications then for implementing MyIT what are the basic requirements especially for following applications  -

      Remedy - Which version/s of Remedy is/are supported by MyIT?

      ITSM - Which version/s of ITSM suite is/are required to integrate MyIT?

      We have Remedy 7.5 patch 004 with ITSM suite 7.6.01. Whether it is supported by MyIT application.

       

      Any other reference documents which will explore MyIT features will be highly appreciated.

       

      Thanks,

      Anirudha