2 Replies Latest reply on Feb 25, 2015 8:08 AM by Vijosh P

    Catgories associated to the SRD

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      Hi All,

       

      I as an End User have created an incident via Self Service portal.

      The support staff identifies that it was not an Incident but a Service Request. The support staff selects the appropriate service request and converts the Incident to a Service Request.

      Now the problem, the category associated to the service request definition doesn't get populated if there is already a category selected to the ticket.

      Is this the OOB behaviour or do we have a configuration associated to it?

       

      Regards,

      Vijosh