1 2 Previous Next 15 Replies Latest reply on Dec 22, 2015 1:31 PM by Chris Bradfield

    FP12 - How to auto-populate Source field as "Self Service" when Incident is submitted via Customer Portal?

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      I'm not finding a way to configure a rule to automatically set this. I did find this post but I don't see this in FP12: Re: Escalate ticket if created by e-mail

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