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ADDM discovery getting failed on some Windows 2000 servers due to MAC address non-discovery

Aditi Aggarwal Jan 24, 2015 2:12 AM

Hi,

ADDM is not able to discover MAC address on some of our Windows 2000 servers. Simply says 0 MAC addresses found.

When I run the corresponding WMI queries locally on servers, it runs all ok.

Please suggest if I am missing out something on it.

Regards,

Aditi

1. Re: ADDM discovery getting failed on some Windows 2000 servers due to MAC address non-discovery

Andrew Waters Jan 26, 2015 1:20 AM (in response to Aditi Aggarwal)

Is any script failures reported for getMACAddresses on the DiscoveryAccess page for the failing machines?
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2. Re: ADDM discovery getting failed on some Windows 2000 servers due to MAC address non-discovery

Aditi Aggarwal Jan 26, 2015 8:15 AM (in response to Andrew Waters)

Nope.

Method        Status Script        Access Result
getDeviceInfo* OK getInfo         WMI "Hostname"
getHostInfo* OK getInfo         WMI Discovered Host Information
getMACAddresses* OK getMACAddresses WMI 0 Discovered MAC Addresses found

However, the overall result is NoAccess (Host identification failure - no mac addresses)
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3. Re: ADDM discovery getting failed on some Windows 2000 servers due to MAC address non-discovery

Andrew Waters Jan 26, 2015 8:29 AM (in response to Aditi Aggarwal)

What do the WMI queries SELECT * FROM Win32_NetworkAdapterConfiguration and SELECT * FROM Win32_NetworkAdapter return?
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4. Re: Re: ADDM discovery getting failed on some Windows 2000 servers due to MAC address non-discovery

Aditi Aggarwal Jan 26, 2015 8:56 AM (in response to Andrew Waters)
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5. Re: ADDM discovery getting failed on some Windows 2000 servers due to MAC address non-discovery

Andrew Waters Jan 26, 2015 9:26 AM (in response to Aditi Aggarwal)

That is not enough information to be any help.
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6. Re: ADDM discovery getting failed on some Windows 2000 servers due to MAC address non-discovery

Aditi Aggarwal Jan 26, 2015 9:37 AM (in response to Andrew Waters)

Is there any specific information you are looking out for?

Regards,
Aditi
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7. Re: ADDM discovery getting failed on some Windows 2000 servers due to MAC address non-discovery

Andrew Waters Jan 26, 2015 9:54 AM (in response to Aditi Aggarwal)

Initially the AdapterTypeId, Index, MACAddress and ServiceName attributes from the Win32_NetworkAdapter and IEnabled and ServiceName from Win32_NetworkAdapterConfiguration
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8. Re: Re: ADDM discovery getting failed on some Windows 2000 servers due to MAC address non-discovery

Sagar Tiwari Jan 26, 2015 12:04 PM (in response to Aditi Aggarwal)

Aditi,

Run the query again and select the Local Only checkbox and check whether MAC address is fetched or not. Share the screenshot of output once again.
For refrence I have share your same screenshot.
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9. Re: Re: ADDM discovery getting failed on some Windows 2000 servers due to MAC address non-discovery

Aditi Aggarwal Jan 27, 2015 7:22 AM (in response to Andrew Waters)

Second screenshot is when we are trying to discover the server using scannerfiles?
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10. Re: ADDM discovery getting failed on some Windows 2000 servers due to MAC address non-discovery

Andrew Waters Jan 27, 2015 7:35 AM (in response to Aditi Aggarwal)

Have you only got one Win32_NetworkAdapter because those show that it not enabled for IP access and has no MAC address.
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11. Re: ADDM discovery getting failed on some Windows 2000 servers due to MAC address non-discovery

Jessiele Rodrigues May 5, 2016 1:19 PM (in response to Aditi Aggarwal)

I am facing the same issue... does anyone know what is the issue cause and how to solve it?
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12. Re: ADDM discovery getting failed on some Windows 2000 servers due to MAC address non-discovery

Andrew Waters May 6, 2016 12:27 AM (in response to Jessiele Rodrigues)

Without providing more details there is little prospect of getting help.
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13. Re: ADDM discovery getting failed on some Windows 2000 servers due to MAC address non-discovery

Pritam Shelke Dec 10, 2018 12:28 AM (in response to Aditi Aggarwal)

Is this issue is solved? I have the same issue with one of the Windows server.
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14. Re: ADDM discovery getting failed on some Windows 2000 servers due to MAC address non-discovery

Andrew Waters Dec 10, 2018 1:17 AM (in response to Pritam Shelke)

Nobody has provided enough information for anything to be resolved.
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