1 Reply Latest reply on Jan 23, 2015 7:45 AM by Keith Scarborough

    Searching tickets in Track IT

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      Hello, we have an issue that just seemed to start.  When you use the search function looking for information, it will not pull all tickets with the criteria that you enter.  For example, if you enter 3100 in the search field, it will pull ticket number 3100 as well as any ticket with 3100 in it.  If you enter 21720, it will pull that ticket number plus any ticket with 21720 in it.  If you search for 21722, it will not pull ticket number 21722.  It will only pull tickets that contain 21722.  It seems to follow this pattern for any tickets higher than 21720 for some reason. 


      Any ideas are greatly appreciated.