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We are on version 10.2.4.115 and I am curious if this version offers any APIs such that a user can execute a command (say open or close an incident) that will send data to an external service that can reformat the data to be displayed in another application.
For example, a user closes an incident, the notification that the user gets is still through Outlook, but it is formatted in such a way this in a "company standard" (not through the templates offered by SDE).
Is there a pointer to some documentation on this (if it exists?)
Any help would be appreciated.