6 Replies Latest reply on Jan 19, 2015 7:14 AM by Vijosh P

    Insufficient Access Error

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      When a portal user completes a Self Service form they receive the following error:


      • Insert failed. First exception on row 0; first error: INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY, insufficient access rights on cross-reference id: a3CU0000000L2tU: []


      When I complete the same form as an admin it goes through fine.    I have the same permissions assigned as a similar user on a different account.  


      This is a new service request I have created on a new account with new categories etc.  It's almost a replica of a similar service request I use just a different template.   I'm wondering what I could have missed when creating this that would cause this error?