10 Replies Latest reply on Mar 28, 2016 6:41 AM by Keith Scarborough

    Creating duplicate tickets from one email

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      In trackit under email policy, i set a criteria that if a subject line is for example "TEST"...this wil assign the ticket to an individual.  but how can i make this one ticket into 5 tickets and assign them to each individual deparments?  any guidance would be greatly appreciated.  thanks