4 Replies Latest reply on Dec 18, 2014 9:52 AM by Travis Newton

    Anyone else with surveys having issues after upgrade?

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      I opened a ticket with support but they lead me here: http://support.numarasoftware.com/support/articles.asp?how=%20AND%20&mode=detail&kcriteria=7600&ID=7747 and I'm still having issues. So whatever that KB fixes, doesn't fix the issue.

       

      This is the error IIS is throwing:

       

      Event code: 3005

      Event message: An unhandled exception has occurred.

      Event time: 12/18/2014 9:42:54 AM

      Event time (UTC): 12/18/2014 2:42:54 PM

      Event ID: e6272c2460df4ed78ae18554ac92a655

      Event sequence: 6

      Event occurrence: 1

      Event detail code: 0

       

      Application information:

          Application domain: /LM/W3SVC/1/ROOT/TI11Survey-1-130633873690658220

          Trust level: Full

          Application Virtual Path: /TI11Survey

          Application Path: C:\Program Files (x86)\BMC Software\Track-It! Web\WebSurvey\

          Machine name: BMCTI01

       

      Process information:

          Process ID: 3428

          Process name: w3wp.exe

          Account name: IIS APPPOOL\TrackItWebSurvey

       

      Exception information:

          Exception type: HttpUnhandledException

          Exception message: Exception of type 'System.Web.HttpUnhandledException' was thrown.

         at System.Web.UI.Page.HandleError(Exception e)

         at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

         at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

         at System.Web.UI.Page.ProcessRequest()

         at System.Web.Util.AspCompatApplicationStep.System.Web.HttpApplication.IExecutionStep.Execute()

         at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

       

      Index (zero based) must be greater than or equal to zero and less than the size of the argument list.

         at System.Text.StringBuilder.AppendFormat(IFormatProvider provider, String format, Object[] args)

         at System.String.Format(IFormatProvider provider, String format, Object[] args)

         at TrackIt.Utility.Common.Logging.LogManager.ConsoleWrite(String message, Object[] messageArgs)

         at TrackIt.Utility.Common.Logging.LogManager.LogWindowsEvent(EventLogEntryType logEntryType, String message, String eventSourceName, Boolean forceLog)

         at TrackIt.Utility.Common.Logging.LogManager.Log(LoggingLevel level, LoggingMarker levelMarker, LoggingCategory category, Stopwatch watch, Exception exception, String originator, String message, Object[] messageArgs)

         at TrackIt.Application.Web.WebSurvey.Controllers.ApplicationController.Initialize(String applicationName, String login, String password, IClientSession& clientSession)

         at TrackIt.Application.Web.WebSurvey.Controllers.ApplicationController.get_ClientSession()

         at TrackIt.Application.Web.WebSurvey.Controllers.ApplicationController.GetSurveyById(Int32 surveyId)

         at TrackIt.Application.Web.WebSurvey._Default.Page_Load(Object sender, EventArgs e)

         at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e)

         at System.Web.UI.Control.OnLoad(EventArgs e)

         at System.Web.UI.Control.LoadRecursive()

         at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)