5 Replies Latest reply on Jan 13, 2015 12:38 PM by subramani vajravelayudham

    41141 Install Error: No matching segment to download patch

      Hi,

       

      I have issue with patches are not getting installed on 20% of machines. Where patches are getting subscribed and deleted without installing. Below is download error from history log.

      I have tried Force publish of patch groups. But still same issue has not resolved. Did anyone have seen this error ?

       

      [17/Dec/2014:11:55:08 -0500] - info benoit.valliere 41120 Scan Status: Saved C:\program files\BBCA\BBCAclient\.marimba\BBCAclient\ch.24775\data\scanner\ScanData.xml

      [17/Dec/2014:11:55:08 -0500] - major benoit.valliere 41140 Install Status:

      [17/Dec/2014:11:55:08 -0500] - major benoit.valliere 41140 Install Status: ***** RAW TREE - START *****

      [17/Dec/2014:11:55:08 -0500] - major benoit.valliere 41140 Install Status:

      [17/Dec/2014:11:55:08 -0500] - major benoit.valliere 41140 Install Status: Install Tree (urn:sha:MxRqCieGuxkrqafH3WjkgRbVG+c=)

      [17/Dec/2014:11:55:08 -0500] - major benoit.valliere 41140 Install Status: |

      [17/Dec/2014:11:55:08 -0500] - major benoit.valliere 41140 Install Status: +--Branch 0

      [17/Dec/2014:11:55:08 -0500] - major benoit.valliere 41140 Install Status: |  |

      [17/Dec/2014:11:55:08 -0500] - major benoit.valliere 41140 Install Status: |  +--ID{MS14-064.Q3006226.Windows6.1-Windows7-SP1-KB3006226-x86.msu.1186484619} Action{Install}

      [17/Dec/2014:11:55:08 -0500] - major benoit.valliere 41140 Install Status: |

      [17/Dec/2014:11:55:08 -0500] - major benoit.valliere 41140 Install Status: +--Branch 1

      [17/Dec/2014:11:55:08 -0500] - major benoit.valliere 41140 Install Status:    |

      [17/Dec/2014:11:55:08 -0500] - major benoit.valliere 41140 Install Status:    +--ID{MS14-072.Q2978120.Windows6.1-Windows7-SP1-KB2978120-x86.msu.1679960415} Action{Install}

      [17/Dec/2014:11:55:08 -0500] - major benoit.valliere 41140 Install Status:

      [17/Dec/2014:11:55:08 -0500] - major benoit.valliere 41140 Install Status: ***** RAW TREE - END *****

      [17/Dec/2014:11:55:08 -0500] - major benoit.valliere 41140 Install Status:

      [17/Dec/2014:11:55:08 -0500] - info benoit.valliere 41130 Download Status: Updating all subscribed bundles

      [17/Dec/2014:11:55:12 -0500] - warning benoit.valliere 41131 Download Error\

      com.marimba.castanet.util.DetailedException[600/0: com.marimba.castanet.util.DetailedException[618/-1: http://marimba:5282/PatchManagement/Patches/MS14-064.Q3006226.Windows6.1-Windows7-SP1-KB3006226-x86.msu.1186484619]]\

      at com.marimba.castanet.tuner.Request.requestError(Request.java:516)\

      at com.marimba.castanet.tuner.ADPRequest_13.sendRequest(ADPRequest_13.java:1838)\

      at com.marimba.castanet.tuner.Protocol_13.sendRequest(Protocol_13.java:444)\

      at com.marimba.castanet.tuner.Protocol.handleRequest(Protocol.java:126)\

      at com.marimba.castanet.tuner.Request.run(Request.java:360)\

      at com.marimba.tools.util.ThreadPool.runClient(ThreadPool.java:374)\

      at com.marimba.tools.util.ThreadPool.run(ThreadPool.java:360)\

      at java.lang.Thread.run(Unknown Source)

      [17/Dec/2014:11:55:13 -0500] - warning benoit.valliere 41131 Download Error\

      com.marimba.castanet.util.DetailedException[600/0: com.marimba.castanet.util.DetailedException[618/-1: http://marimba:5282/PatchManagement/Patches/MS14-072.Q2978120.Windows6.1-Windows7-SP1-KB2978120-x86.msu.1679960415]]\

      at com.marimba.castanet.tuner.Request.requestError(Request.java:516)\

      at com.marimba.castanet.tuner.ADPRequest_13.sendRequest(ADPRequest_13.java:1838)\

      at com.marimba.castanet.tuner.Protocol_13.sendRequest(Protocol_13.java:444)\

      at com.marimba.castanet.tuner.Protocol.handleRequest(Protocol.java:126)\

      at com.marimba.castanet.tuner.Request.run(Request.java:360)\

      at com.marimba.tools.util.ThreadPool.runClient(ThreadPool.java:374)\

      at com.marimba.tools.util.ThreadPool.run(ThreadPool.java:360)\

      at java.lang.Thread.run(Unknown Source)

      [17/Dec/2014:11:55:13 -0500] - critical benoit.valliere 41141 Install Error: Failed to download patch from URL http://marimba:5282/PatchManagement/Patches/MS14-064.Q3006226.Windows6.1-Windows7-SP1-KB3006226-x86.msu.1186484619

      [17/Dec/2014:11:55:13 -0500] - critical benoit.valliere 41141 Install Error: Failed to download patch from URL http://marimba:5282/PatchManagement/Patches/MS14-072.Q2978120.Windows6.1-Windows7-SP1-KB2978120-x86.msu.1679960415

      [17/Dec/2014:11:55:13 -0500] - info benoit.valliere 41140 Install Status: Global Presnapshot: Detected 0 RunOnce values

      [17/Dec/2014:11:55:13 -0500] - info benoit.valliere 41140 Install Status: Global Presnapshot: Detected 0 RunOnceEx values

      [17/Dec/2014:11:55:13 -0500] - info benoit.valliere 41140 Install Status: Global Presnapshot: PendingFileRenameOperations checksum is urn:sha:2jmj7l5rSw0yVb/vlWAYkK/YBwk=

      [17/Dec/2014:11:55:13 -0500] - info benoit.valliere 41140 Install Status: Traversing branch 0

      [17/Dec/2014:11:55:13 -0500] - info benoit.valliere 41140 Install Status: ID{MS14-064.Q3006226.Windows6.1-Windows7-SP1-KB3006226-x86.msu.1186484619} Action{Install}

      [17/Dec/2014:11:55:13 -0500] - info benoit.valliere 41120 Scan Status: Compliance: Patch MS14-064.Q3006226.Windows6.1-Windows7-SP1-KB3006226-x86.msu.1186484619 reported failure.

      [17/Dec/2014:11:55:13 -0500] - critical benoit.valliere 41141 Install Error: No matching segment to download patch from http://marimba:5282/PatchManagement/Patches/MS14-064.Q3006226.Windows6.1-Windows7-SP1-KB3006226-x86.msu.1186484619

      [17/Dec/2014:11:55:13 -0500] - info benoit.valliere 41140 Install Status: Traversing branch 1

      [17/Dec/2014:11:55:13 -0500] - info benoit.valliere 41140 Install Status: ID{MS14-072.Q2978120.Windows6.1-Windows7-SP1-KB2978120-x86.msu.1679960415} Action{Install}

      [17/Dec/2014:11:55:13 -0500] - info benoit.valliere 41120 Scan Status: Compliance: Patch MS14-072.Q2978120.Windows6.1-Windows7-SP1-KB2978120-x86.msu.1679960415 reported failure.

        • 1. Re: 41141 Install Error: No matching segment to download patch
          suhas Annadate

          Hi

           

          1) Please verify the any firewall setting, restricting to download patch on these end points.

          2) Check network connectivity, HTTP Error 600 indicates the problem with network.

           

          Regards,

          SaW

          • 2. Re: 41141 Install Error: No matching segment to download patch

            Hi Saw,

             

            Packages are downloaded and installed from Transmitter through policy. And also confirmed that there is no network or firewall restriction to download patches. Do you think this error may be a bug ?

             

            Infrastructure Status Monitor 8.2.00

            Schema Manager 8.2.00.001

            Infrastructure Administration 8.2.00.003

            Patch Manager 8.2.00.001

            Report Center 8.2.00

            Policy Manager 8.2.00.001

            Common Management Services 8.2.00.001

            Patch Service 8.2.00.001

            • 3. Re: 41141 Install Error: No matching segment to download patch

              Here is recent log

               

              I could also see error like "Unable to create the patch spec object" from recent log.

               

              [18/Dec/2014:09:08:39 -0500] - info Ilham.LMISSAOUI 41121 Scan Error: Already in timestamp, No need to parse the Date
              [18/Dec/2014:09:08:39 -0500] - info Ilham.LMISSAOUI 41103 Service Status: Detected OS: Windows, Initializing the Win32Scanner
              [18/Dec/2014:09:08:39 -0500] - audit Ilham.LMISSAOUI 41120 Scan Status: Saving invtree file.
              [18/Dec/2014:09:08:39 -0500] - info Ilham.LMISSAOUI 41103 Service Status: Testing security capabilities for all subscribed bundles
              [18/Dec/2014:09:08:39 -0500] - info Ilham.LMISSAOUI 41125 Algorithm Status: Filtering patch groups
              [18/Dec/2014:09:08:39 -0500] - info Ilham.LMISSAOUI 41125 Algorithm Status: Generating hash using conflict detection method
              [18/Dec/2014:09:08:39 -0500] - info Ilham.LMISSAOUI 41125 Algorithm Status: Processing install MS14-053.Q2972215.NDP40-KB2972215-x86.exe._899796717
              [18/Dec/2014:09:08:39 -0500] - info Ilham.LMISSAOUI 41125 Algorithm Status: checking MS14-053.Q2972215.NDP40-KB2972215-
              #Unable to create the patch spec object...
              #Unable to create the patch spec object...
              #Unable to create the patch spec object...
              #Unable to create the patch spec object...
              #Unable to create the patch spec object...
              #Debug Info: Patch Action set as Install for patch MS14-053.Q2972215.NDP40-KB2972215-x86.exe._899796717
              #Unable to create the patch spec object...
              #Unable to create the patch spec object...
              #Unable to create the patch spec object...
              #Unable to create the patch spec object...
              #Unable to create the patch spec object...
              #Unable to create the patch spec object...
              #Unable to create the patch spec object...
              #Unable to create the patch spec object...
              #Unable to create the patch spec object...
              #Unable to create the patch spec object...
              #Unable to create the patch spec object...
              #Unable to create the patch spec object...

              [18/Dec/2014:09:08:39 -0500] - info Ilham.LMISSAOUI 41120 Scan Status: Saved C:\program files\BBCA\BBCAclient\.marimba\BBCAclient\ch.19003\data\scanner\ScanData.xml
              [18/Dec/2014:09:08:39 -0500] - info Ilham.LMISSAOUI 41120 Scan Status: There are 1 patch groups to compute compliance for
              [18/Dec/2014:09:08:39 -0500] - info Ilham.LMISSAOUI 41120 Scan Status: Patch group Dummy Patch Group is not compliant
              [18/Dec/2014:09:08:39 -0500] - info Ilham.LMISSAOUI 41103 Service Status: Patch Service successfully ran as a custom scanner
              [18/Dec/2014:09:08:39 -0500] - major Ilham.LMISSAOUI 41105 Service Succeeded: Patch Service operation succeeded
              [18/Dec/2014:09:08:39 -0500] - info Ilham.LMISSAOUI 41101 Service Done: Patch Service completed normally
              [18/Dec/2014:09:08:39 -0500] - info Ilham.LMISSAOUI 41103 Service Status: Patch Service: APP_STOP
              [18/Dec/2014:09:08:39 -0500] - info Ilham.LMISSAOUI 1152 Channel instance stopped

              • 4. Re: 41141 Install Error: No matching segment to download patch

                If Base Core Operating system is Non-English, will BBCA install patches downloaded in English ?

                Here BBCA configure to download patches only in US-EN. However when I check failed machines from report center query, I could see OS-Language like fs, es other than en.

                • 5. Re: 41141 Install Error: No matching segment to download patch

                  Hi All,

                   

                  This error because the Core OS installed in machines is non English. Since the Core OS is non English, BBCA not installing patches updated in English language. To resolve the issue either the machines has be re-images to English Core language or enable BBCA patch repository to update multiple language.

                   

                  Reference to check whether Core OS is English or not is as below. You can find these entry in patch service log.

                   

                  [17/Dec/2014:11:55:00 -0500] - info user 41120 Scan Status: OS Locale ID: 040C

                  [17/Dec/2014:11:55:00 -0500] - info user 41120 Scan Status: OS Locale: fr_FR