1 2 Previous Next 16 Replies Latest reply on Dec 15, 2014 7:52 AM by Andreas Mitterdorfer

    Remedy 8.1 error report

      Could someone help me?


      I am new to the world BMC Remedy.


      I just installed Remedy 8.1 Preconfigured Stack and when I try to perform a simple export of the companies an error occurs.



      Error happened while running the report Caused by: java.lang.ClassCastException: org.apache.xerces.parsers.XIncludeAwareParserConfiguration cannot be cast to org.apache.xerces.xni.parser.XMLParserConfiguration



      My environment is:

      Server Virtual

      Windows 2008 Server R2

      SQL 2008 R2

      JRE 8:25

      JDK 8:25

      Tomcat 6.0



      help me?

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