2 Replies Latest reply on Dec 2, 2014 2:46 PM by Daryl Wade

    Footprints 12 link in email update

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      We created a template for email updates, however the link to view the ticket doesn't always work.  When I have footprints open  and then click the link from email, it opens.  When footprints is not open, we get a login screen which won't work because we are set to web authentication.

       

      I'll contact BMC tech support about this, but I just wanted to see if anyone has advice or if this happens to anyone else using FP 12.

       

      Thanks.