7 Replies Latest reply on Nov 27, 2014 3:00 AM by Nitin Sahane

    CLM to ITSM

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      We are building CLM 4.0 (ARS 8.1), while we have a need to integrate it with existing ITSM (7.6.04) of customer .As of now, we are looking to update CI's in ITSM whenever a service request is raised in CLM for provisioning of servers, the information required to be updated is Decommissioning date of servers in ITSM.


      One way I can think of is using AI by writing a job. If that's possible , can someone explain it more technically how to accomplish it.


      BMC ADDM is in place for the customer