8 Replies Latest reply on Nov 6, 2014 3:11 AM by Abhay Bagalkoti

    Analytics Upgrade Issue

    Jayesh Panchal
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      Hi Folks,

       

      I am upgrading Analytics to 8.1.00 version and it is installed successfully with an error mentioned in the attached screenshot.

       

      I am installing with authentication type as 'Atrium Single SIgn On'.

       

      Error stats that "Failed to unpack the zip file"

        • 1. Re: Analytics Upgrade Issue
          Abhay Bagalkoti

          Hello Jayesh,

           

          An installation log would help much to determine the cause, please attach that too.

          Also would like to know the SAP BO and SSO deployment i.e. Single node or multiple or clustered.

           

          Regards,

          Abhay

          • 2. Re: Analytics Upgrade Issue
            Jayesh Panchal

            Hi Abhay,

             

            It is clustered with 2 nodes.

             

            The issue is resolved when I changed the tomcat port to 8080(HTTP) from 8443(HTTPS) and reconfigured the authentication type.

             

            Do you know what could be the reason why it was failing for 8443?

             

            It was failing to get BO tomcat port as per the log so I changed back to 8080 and it started working but we can not change the port now in production. Any idea or cause you see to fail the deployment of BOEWebapp due to 8443 port?

            • 3. Re: Analytics Upgrade Issue
              Abhay Bagalkoti

              Hello Jayesh,

               

              Here 2 Tomcat servers are involved one for BO and the other is of SSO.

              8443 will be used by SSO's tomcat server and the same has to be given in Analytics installation in SSO Server details screen.

              The BOEWebapp will be deployed within BO's Tomcat and agent will be created in SSO server.

              BO's tomcat should not use 8443, however it may use 8080 or other. Not sure why BO's tomcat port was changed to 8443.

               

              Regards,

              Abhay

              • 4. Re: Analytics Upgrade Issue
                Jayesh Panchal

                Hi Abhay,

                 

                I understand but ASSO is installed on different server than BO.

                 

                So both can use same 8443 port right?

                 

                From 7.6.06 patch 3, there will not be any tomcat installed in ANalytics but will use the BO's tomcat.

                 

                Regards,

                Jayesh

                • 5. Re: Analytics Upgrade Issue
                  Abhay Bagalkoti

                  Hello Jayesh,

                   

                  Ideally you can use both BO and SSO on HTTPS i.e. 8443 and it should work.

                  However, what I think is that from BO there might some other app that is binding with 8443 which is clustered mode. This is my guess is but could be some other issue.

                   

                  7606 patch 3 supports both BO 3.1 and 4.0 version, if your BO is 4.0 then it will use BO's tomcat, else if your BO is 3.1 then it will deploy a new tomcat instance.

                   

                  Regards,

                  Abhay

                  • 6. Re: Analytics Upgrade Issue
                    Jayesh Panchal


                    Hi Abhay,

                     

                    In order to install the ASSO agent , I needed to roll back the changes in tomcat server.xml to make tomcat run on 8080 port .

                     

                    Then I installed/re configured auth type to ASSO and it has successfully installed the agent in asso.

                     

                    I dont think any other app is binding with 8443 port apart from BO.

                     

                    we are using BO 4.0 SP7

                    • 7. Re: Analytics Upgrade Issue
                      Jayesh Panchal


                      Hi Abhay,

                       

                      I guess the issue is with SSL connector string in BO tomcat server.xml / BO running on HTTPS because when I revert the connector string which comes with tomcat package, I am able to deploy the agent without any issue.

                       

                       

                       

                      <Connector port="8080"
                      protocol="HTTP/1.1" connectionTimeout="20000"
                      redirectPort="8443" compression="on"
                      URIEncoding="UTF-8" compressionMinSize="2048"
                      noCompressionUserAgents="gozilla, traviata"
                      compressableMimeType="text/html,text/xml,text/plain,text/css,text/javascript,text/json,application/json"/>

                       

                       

                      But with HTTPS connector string, it is getting failed in getting BO tomcat port.

                       

                       

                       

                      <Connector port="8443"
                      maxHttpHeaderSize="8192" maxThreads="150"
                      minSpareThreads="25" maxSpareThreads="75"
                      enableLookups="false" disableUploadTimeout="true"
                      acceptCount="100" scheme="https" secure="true"
                      SSLEnabled="true" clientAuth="false" sslProtocol="TLS"
                      keyAlias="tomcat" keystoreFile="E:\SAP
                      BusinessObjects\Tomcat6\bin\key\analytics.key"
                      keypass="changeit" />

                       

                      Do you see any issue in above HTTPS connector?

                       

                      Have you ever faced any such issue deploying Analytics Agent running over HTTPS?

                      • 8. Re: Analytics Upgrade Issue
                        Abhay Bagalkoti

                        Hello Jayesh,

                         

                        I haven't tried this combination, so wont be able provide concrete input on this one.

                         

                        Regards,

                        Abhay