2 Replies Latest reply on Sep 11, 2019 2:46 PM by LJ LongWing

    Is SYS:Action really Asynchronous ?

    Guruprasad Balachandra
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      Dear All,

      I have been trying to find ways to make an update into Remedy Asynchronously without using escalation. I have seen many OOTB workflows in ITSM use SYS:Action form as a mechanism to process the request as it self deletes with a Run Process command. workflow object guide says the RunProcess is asynchronous. However it appears if I trigger any action on screen which involves SYS:Action processing , the screen "wait timer" keeps going on until all the processing is done i.e including SYS:Action.

       

      My question is SYS:Action really Asynchronous as claimed in workflow object guide ? Is there any other ways to make a update from one form to another Asynchronous in a true way ?