6 Replies Latest reply on Oct 23, 2014 2:43 AM by Vijosh P

    User with "ServiceDesk Client" Approval unable to approve change request.

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      I have assigned permission to the user by assigning them the "ServiceDesk Client" Permission Set(PS), as there are profiles already assigned and we have not touch upon any profiles of the user. Now the problem is when a user with the above PS tries to approve a change request form the Self Serivce Portal, it give us the following error.


      "There were custom validation error(s) encountered while saving the affected record(s). The first validation error encountered was "Apex trigger BMCServiceDesk.ChangeRequestTrigger caused an unexpected exception, contact your administrator: BMCServiceDesk.ChangeRequestTrigger: execution of BeforeUpdate caused by: System.NullPointerException: Attempt to de-reference a null object: (BMCServiceDesk)"


      The above mentioned trigger is a part of the managed package, i am unable to troubleshoot this. Do anyone have any idea or insight why this is happening so?