4 Replies Latest reply on Oct 13, 2014 12:46 PM by Randall Thomson

    Incidents Created by email are automatically given status of 'In Progress'

    Randall Thomson
      Share This:

      We'd rather they just came in with the status of open as tickets entered in the console or self-service are.  I can't find the field update or trigger that might be giving the incidents this status.  I'd like to turn it off if I could otherwise I will probably have to make a workrule to change it.