6 Replies Latest reply on Oct 7, 2014 4:42 AM by Jayesh Panchal

    Issue with Character field expand box

    Jayesh Panchal
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      Hi Folks,

       

      We had a requirement to hide Notes field for particular company organization.It is working as expected but while testing we found that when we search the ticket keeping Notes filed expanded,Post search the field will be hidden but expand box still remains expanded and data will be visible.

       

      Please find the screenshot attached.

       

      Any having idea how can we hide the expand box of character field on search mode and make the expand box enabled during new mode in help desk form?

       

      Regards,

      Jayesh