1 2 Previous Next 20 Replies Latest reply on Sep 25, 2014 10:57 AM by David Hawkes

    BSA Dashboard

      Having issues installing the dashboard

       

      Trying to connect to Appserver as configured by the cached credentials, please w
      ait ...

      BSA Version : 8.5.00
      Do you want to send email notifications (y/n) :
      n
      Warning : BDSSA Server not specified. BDSSA and value dashboard reports will not
      be generated
      The NSH Script BSA Dashboard Script already exists.
      The existing BSA Dashboard script/Job will be deleted, Are you sure you want to
      continue (y/n) :
      y
      Adding BSA Dashboard Script to Depot
      The NSH Script BSA Dashboard Script added to depot.
      Creating the NSH Script Job : BSA Dashboard Job
      The NSH Script Job : BSA Dashboard Job is created with daily schedule.
      Configuring File Server...
      File Server Path : //ts-bl-appu01/D/storage/
      Dashboard zip copied successfully.
      Tomcat zip is extracted successfully.
      Using CATALINA_BASE:   "Y:\BL_8.5\BSA_Dashboard-1.2.00\files\Tomcat"
      Using CATALINA_HOME:   "Y:\BL_8.5\BSA_Dashboard-1.2.00\files\Tomcat"
      Using CATALINA_TMPDIR: "Y:\BL_8.5\BSA_Dashboard-1.2.00\files\Tomcat\temp"
      Using JRE_HOME:        "C:\Program Files\Java\jdk1.7.0_67"
      Using CLASSPATH:       "Y:\BL_8.5\BSA_Dashboard-1.2.00\files\Tomcat\bin\bootstra
      p.jar"
      Tomcat started successfully.
      Unable to append to file ./files/output.log: No such file or directory
      Executing the NSH Script job : BSA Dashboard Job
      Unable to append to file ./files/output.log: No such file or directory
      Unable to append to file ./files/output.log: No such file or directory

       

      Tomcat opens up and get the below error

       

      SEVERE: Failed to locate index file : this can happen if file Dashboard service is not configured properly or no data available to be displayed java.io.FileNotFoundException: Y:\BL_8.5\BSA_Dashboard-1.2.00\files\Tomcat\webapps\dashboard\latestReportMetaInf.tmp (The system cannot find the file specified)

        • 1. Re: BSA Dashboard
          Rajeev Gupta

          Try these steps:
          1. Copy the Dashboard.zip files in the /tmp location

          2. create a new directory with root or sudo root at //xxx(BL File Server)xxx/bladelogic/8.0/NSH/storage/dashboard

          3. extract all the files dashboard.zip files from /tmp to //xxx(BL File Server)xxx/bladelogic/8.0/NSH/storage/dashboard

          4. Open the nsh and cd to the above location.

          5. acquire the credentials: blcred cred  -acquire -profile defaultProfile -username BLAdmin

          6. run the command nsh configure_dashboard.nsh BLAdmin BLAdmins defaultProfile BDSSA_Server

           

          follow the steps as they ask..

          • 2. Re: BSA Dashboard

            I have got to step 5 without any issues, when I run step 6 I get

             

            Enter password for the user BLAdmin :
            Acquiring credentials...
            Authentication succeeded: acquired session credential

            Trying to connect to Appserver as configured by the cached credentials, please w
            ait ...

            com.bladelogic.om.infra.session.client.SessionLoginException: No cached Session
            Credential for named service profile - please login.

            Failed to connect to appserver, please check whether you have acquired credentia
            ls and have set the required options.
            Check script usage for more information

            Usage:
            ------
            <script_name> [BLUser] [BLRole] [BLProfile] [BDSSA Server]

            Arguments:
            --------------
            1 : BLUser
            2 : BLRole
            3 : BLProfile
            4 : BDSSA Server Host

            • 3. Re: BSA Dashboard
              Sean Berry

              Do: blcred cred -acquire

              • 4. Re: BSA Dashboard
                Rajeev Gupta

                As Sean suggested, please acquire the credentials first.. Alternatively, if you have the console, login and click on 'remember'.. this would do the same..

                • 5. Re: BSA Dashboard

                  Is the Dashboard.zip files the BSA_Dashboard-1.2.00 that you down load from the site or the dashboard-1.0.zip within this?

                  • 6. Re: BSA Dashboard

                    Tried blcred cred -acquire and login in and cache the creds

                     

                    Authentication succeeded: acquired session credential

                    Trying to connect to Appserver as configured by the cached credentials, please w
                    ait ...

                    com.bladelogic.om.infra.session.client.SessionLoginException: No cached Session
                    Credential for named service profile - please login.

                    Failed to connect to appserver, please check whether you have acquired credentia
                    ls and have set the required options.
                    Check script usage for more information

                    • 7. Re: BSA Dashboard

                      C:\tmp\BSA_Dashboard-1.2.00>nsh configure_dashboard.nsh -no_tomcat BLAdmin BLAdm
                      ins UKUAT
                      Enter password for the user BLAdmin :
                      Acquiring credentials...
                      Authentication succeeded: acquired session credential

                      Trying to connect to Appserver as configured by the cached credentials, please w
                      ait ...

                      BSA Version : 8.5.00
                      Do you want to send email notifications (y/n) :
                      n
                      Warning : BDSSA Server not specified. BDSSA and value dashboard reports will not
                      be generated
                      The NSH Script BSA Dashboard Script already exists.
                      The existing BSA Dashboard script/Job will be deleted, Are you sure you want to
                      continue (y/n) :
                      y
                      Adding BSA Dashboard Script to Depot
                      The NSH Script BSA Dashboard Script added to depot.
                      Creating the NSH Script Job : BSA Dashboard Job
                      The NSH Script Job : BSA Dashboard Job is created with daily schedule.
                      Configuring File Server...
                      File Server Path : //ts-bl-appu01/D/storage/
                      Dashboard zip copied successfully.
                      Tomcat zip is extracted successfully.
                      Copy dashboard folder from Tomcat\webapps directory to the webapps directory of
                      the installed web server
                      Executing the NSH Script job : BSA Dashboard Job

                       

                      Then it finishes. BSA Dashboard job says it was successful, but when you go into the log I see this

                       

                      Info 24-Sep-2014 16:35:15 Authentication failure: SRP Authentication Failure

                      • 8. Re: BSA Dashboard
                        Rajeev Gupta

                        Looks like the BLAdmin credentials are wrong..

                        • 9. Re: BSA Dashboard

                          I'm logging into the console with these credentials with no issues

                          • 10. Re: BSA Dashboard
                            Rajeev Gupta

                            typing mistake:

                            C:\tmp\BSA_Dashboard-1.2.00>nsh configure_dashboard.nsh -no_tomcat BLAdmin BLAdm

                            ins UKUAT

                             

                            Also, is 'ins' the prifile name?

                            And, is UKUAT the BDSSA server?

                            • 11. Re: BSA Dashboard
                              Sean Berry

                              I think the BLAdmins is wrapping there. 

                              • 12. Re: BSA Dashboard
                                Sean Berry

                                Does the same authentication profile exist on all of your app servers?

                                • 13. Re: BSA Dashboard

                                  Only got one App server

                                  • 14. Re: BSA Dashboard

                                    Using a different profile, get a new error

                                     

                                    Authentication succeeded: acquired session credential

                                    Trying to connect to Appserver as configured by the cached credentials, please w
                                    ait ...

                                    BSA Version : 8.5.00
                                    Do you want to send email notifications (y/n) :
                                    n
                                    Warning : BDSSA Server not specified. BDSSA and value dashboard reports will not
                                    be generated
                                    The NSH Script BSA Dashboard Script already exists.
                                    The existing BSA Dashboard script/Job will be deleted, Are you sure you want to
                                    continue (y/n) :
                                    y
                                    Adding BSA Dashboard Script to Depot
                                    Command execution failed. com.bladelogic.om.infra.mfw.util.BlException: ./files/
                                    DashboardScript.nsh is not a valid local file/directory
                                    Error occurred while executing blcli, please check output.log file. Exiting...

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