1 Reply Latest reply on Feb 3, 2016 7:18 AM by Matt Laurenceau

    Benchmark or industry metric to measure email trouble ticket outages

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      Greetings, I am recently tasked to determine if there is an ITIL or other industry metric that specifies the number of expected  / acceptable e-mail trouble tickets for an organization with 23k users. Are you aware of a benchmark or other metric?


      Thank you,