Greetings, I am recently tasked to determine if there is an ITIL or other industry metric that specifies the number of expected / acceptable e-mail trouble tickets for an organization with 23k users. Are you aware of a benchmark or other metric?
Hi Tracy Everette-Duncan.
Your post fell thru the net, sorry about this.
I don't know about such benchmark, pinging Andy Walker and Alex Henson who may have.
Is it related to a specific product or is it a general inquiry?
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