3 Replies Latest reply on Sep 9, 2014 1:20 PM by Sudesh Sancheti

    Core Dump due to Bladelogic RSCD agent on Critical PROD Solaris box

      Hi All,

       

      We have one Solaris 10 server with RSCD agent 8.1.5.563 installed on it, we are getting core dump failure messgae for this Box since yesterday early morning. We have done daemon restart also Bladelogic Agent reinstallation, but still we are seeing the core dump due to this rscd daemon. Please look this urgently as this box is frequetly used for Bladelogic deployements.

       

      The COre Dumps are as below. The error messgae which we see are as below in the

      core dump. -rw-------  1 root    root    28063067 Sep  9 15:34 core_ServerName_rscd_full_0_0_1410273271_26639 -rw-------  1 root    root    28063067 Sep  9 15:34 core_ServerName_rscd_full_0_0_1410273273_26698 -rw-------  1 root    root    28063067 Sep  9 15:34 core_ServerName_rscd_full_0_0_1410273292_27619 -rw-------  1 root    root    28063067 Sep  9 15:34 core_ServerName2_rscd_full_0_0_1410273295_27792 -rw-------  1 root    root    28063067 Sep  9 15:35 core_SerevrName_rscd_full_0_0_1410273342_5723 -rw-------  1 root    root    28063067 Sep  9 15:35 core_ServerName_rscd_full_0_0_1410273344_5969 RSCD logs doesnt show much useful

        • 1. Re: Core Dump due to Bladelogic RSCD agent on Critical PROD Solaris box
          Bill Robinson

          I would suggest opening a ticket w/ bmc support if you have not done so.  there is no sla for a community post response.

           

          have you analyzed the core ?  can you post the rscd logs from when this happens - what is the agent doing when it drops ?

          • 2. Re: Core Dump due to Bladelogic RSCD agent on Critical PROD Solaris box

            Thanks for Quick response Bill. I have already done so. I have attached RSCD log too in that case if you can access it ISS04355991. RSCD log doesn't help much.. Reinstall of agent also didn't help. Asked Unix engineering also to check from their end they say all looks ok from their end too.

            • 3. Re: Core Dump due to Bladelogic RSCD agent on Critical PROD Solaris box

              Thanks for Quick response Bill. I have already done so. I have attached RSCD log too in that case if you can access it ISS04355991. RSCD log doesn't help much.. Reinstall of agent also didn't help. Asked Unix engineering also to check from their end they say all looks ok from their end too.

               

              RSCD log shows something like this but not frequent. Core dump mainly happens when I try to access communicate agent server from App server config mgnr console. I.e ACL push, Property verify, or any script on target server. Even when we restart agent service that time also it generates core dump.

               

              rscd - 11.160.61.102 25778 -1/-1 (???): ???: TLS setup failed for agent: Protocol mismatch. Check that client and server "secure" files match. Exiting and terminating connection.

              rscd - 11.160.61.102 24859 -1/-1 (???): ???: TLS setup failed for agent: Protocol mismatch. Check that client and server "secure" files match. Exiting and terminating connection.