Hi Kar Y,

Can you please let us know is data collection happening using patrol agent?

Regards,

Pankaj J

From what I gather from reading the previous post, it sounds like they are using PATROL to monitor Windows Services and want to find out whether it’s possible to configure Windows Service monitoring in PATROL (the specific question relates to configuring PATROL so that it doesn’t restart services) from a policy in Central Monitoring Administration and if so, how to go about doing that.

Garland Smith

Hi Karthik,

In this specific case, if you have selected Disable Automatic Restart in the policy, please check the following:

1. Does this policy have the highest precedence among the Windows Services policies? Coz the global values set in the first policy takes precedence over rest of the policy changes. If it does not have the highest precedence then create a Windows Services policy or edit a higher precedence Windows Services policy and set the Disable Automatic Restart option.

2. If the policy has highest precedence and Disable Automatic Restart option is set too, have you selected Restart service when stopped option for individual services being monitored? Clear it if selected.

3. If none of the above mentioned steps solve it, please check the Recovery settings for the services in the Windows operating system.

-Prasoon

Hi Kay,

Apply the following rule :

To deactivate a particular service, set the value of the corresponding bit to 0 in  the below ruleset :

/PSX__P4WinSrvs/PWK__PKMforMSWinOS_config/ServiceMonitoring/ServiceList/ServiceName/SvcConfigVars" = {REPLACE = "0,0,0,0,0,0,0,0,0"}

The comma separated values correspond to the variables in the order as mentioned above.Service Startup Type configuration variable has to be applied along with “SvcConfigVars” variable to override
default monitoring.

/PSX__P4WinSrvs/PWK__PKMforMSWinOS_config/ServiceMonitoring/ServiceList/ServiceName/StartupTypeValue = “Automatic” / “Manual” /“Disabled” (startup type Service).

You can refer to the MS Windows Getting started Guide . Refer to page no : 110 and 218

Thanks

Sriram Iyer

Hello Kay,

You can directly add them in the cfg files Site_Role and Primary_Site_Role rulesets.

If you have PCM you can add them through PCM also .

Also want to check if you are using CMA for patrol agent 9.5.01

Regards

Sriram Iyer

Hello Kar,

Please send us the patrol config :

pconfig +get > c:\temp\config.txt

pconfig +get +D > c:\temp\configdefault.txt

Thanks

Sriram Iyer

Hi Kay,

It's good to avoid PCM usage as much as you can!! BMC say's not me

Try this on BPPM CMA:-

Create one Monitoring policy with lowest precedence value as bellow.

1.

2.

3. Change the agent selection criteria as per your needs

4.

Add this on Configuration variables

/PSX__P4WinSrvs/PWK__PKMforMSWinOS_config/ServiceMonitoring/DisableServiceRestart

set to 1.

Re-do the test and let us know the results.

Thanks,

Ganesh