10 Replies Latest reply on Nov 7, 2015 3:29 AM by Yashwant Singh

    Customized 【notification message】 when new change request submit

      Share This:

      Hi everyone,

       

      I want a email notification sent do〔 Change Coordinator 〕when a 〈new change request is submit 〉.

       

      So i add a new event in [NTE:SYS-Define NT Events] for support staff event

      and corresponding data  in [SYS:Notification Messages], [NTE:SYS-NT Process Control], [NTE:Notifier], etc.

       

      However , when i submitted a new change request,

      the notification email i received was [SRM-REQ-Submitted-ReqForBy] ,

       

      Anyone knows how to replace [SRM-REQ-Submitted-ReqForBy] with my customized notification message

      when change request submit event is triggered ?

       

      Thank you.

        • 3. Re: Re: Customized 【notification message】 when new change request submit

          Hell  Shantanu Ballal    , Here is some of my log ~

           

           

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Passed -- perform actions

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >         0: Push Fields -> "SRM:Associations"

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               <deferred to phase 2>

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4830 */     <Filter Level:3 Number Of Filters:981> Checking "SRM:AOI:OnModify_AppRequest_SetSR_Cancelled_602" (602)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4830 */     <Filter Level:3 Number Of Filters:982> Checking "SRM:AOI:OnModify_AppRequest_SetSR_Cancelled_605" (605)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4830 */     <Filter Level:3 Number Of Filters:983> Checking "SRM:AOI:OnModify_AppRequest_SetSR_Completed_610" (610)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4830 */     <Filter Level:3 Number Of Filters:984> Checking "SRM:AOI:OnModify_AppRequest_SetSR_Completed_612" (612)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4830 */     <Filter Level:3 Number Of Filters:985> Checking "SRM:AOI:OnModify_AppRequest_SetSR_Completed_615" (615)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4830 */     <Filter Level:3 Number Of Filters:986> Checking "SRM:AOI:OnModify_AppRequest_SetSR_Completed_620`!" (620)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4830 */     <Filter Level:3 Number Of Filters:987> Checking "SRM:AOI:OnModify_AppRequest_SetSR_Completed_622`!" (622)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4830 */     <Filter Level:3 Number Of Filters:988> Checking "SRM:AOI:OnModify_AppRequest_SetSR_Completed_640`!" (640)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4830 */     <Filter Level:3 Number Of Filters:989> Checking "SRM:AOI:OnModify_650_BypassCompleteGotoEND" (650)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4830 */     <Filter Level:3 Number Of Filters:990> Checking "SRM:AOI:CancelStatus_ByParent" (710)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4830 */     <Filter Level:3 Number Of Filters:991> Checking "SRM:AOI:CancelStatus_ByParent_SkipFlowProcess" (710)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4830 */     <Filter Level:3 Number Of Filters:992> Checking "SRM:AOI:TerminatingStatus_FindIfFlowExists" (712)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4830 */     <Filter Level:3 Number Of Filters:993> Checking "SRM:AOI:TerminatingStatus_FindIfFlowExists1" (712)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4830 */     <Filter Level:3 Number Of Filters:994> Checking "SRM:AOI:TerminatingStatus_FlowExists_CreateTempEntries`!" (714)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4830 */     <Filter Level:3 Number Of Filters:995> Checking "SRM:AOI:TerminatingStatus_FindIfFlowExists_ConditionCompletion" (714)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4830 */     <Filter Level:3 Number Of Filters:996> Checking "SRM:AOI:TerminatingStatus_NoFlow_CheckIfLastChildren" (716)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4830 */     <Filter Level:3 Number Of Filters:997> Checking "SRM:AOI:TerminatingStatus_NoFlow_CheckIfLastChildren_2" (716)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4840 */     <Filter Level:3 Number Of Filters:998> Checking "SRM:AOI:TerminatingStatus_LastChildren_UpdateProcess" (717)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4840 */     <Filter Level:3 Number Of Filters:999> Checking "SRM:AOI:TerminatingStatus_LastChildren_UpdateProcessA" (717)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4840 */     <Filter Level:3 Number Of Filters:1000> Checking "SRM:AOI:OnModify_710_BypassCompleteGotoEND" (720)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4840 */     <Filter Level:3 Number Of Filters:1001> Checking "SRM:AOI:GetStatusDecription_Initiated_Created_Activated" (800)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4840 */     <Filter Level:3 Number Of Filters:1002> Checking "SRM:AOI:GetStatusDecription_InProgress" (800)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4840 */     <Filter Level:3 Number Of Filters:1003> Checking "SRM:AOI:GetStatusDecription_Pending" (800)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4840 */     <Filter Level:3 Number Of Filters:1004> Checking "SRM:AOI:GetStatusDecription_Resolved" (800)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4840 */     <Filter Level:3 Number Of Filters:1005> Checking "SRM:AOI:GetStatusDecription_Cancelled" (800)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4840 */     <Filter Level:3 Number Of Filters:1006> Checking "SRM:AOI:GetStatusDecription_Rejected" (800)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4840 */     <Filter Level:3 Number Of Filters:1007> Checking "SRM:AOI:CreateEventParam_CreateWI_Truncate" (900)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4840 */     <Filter Level:3 Number Of Filters:1008> Checking "SRM:AOI:SetDefaultEndUserName1" (901)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4840 */     <Filter Level:3 Number Of Filters:1009> Checking "SRM:AOI:SetDefaultEndUserName2" (902)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4840 */     <Filter Level:3 Number Of Filters:1010> Checking "SRM:AOI:UpdateSummaryEntry_MoreOr10" (995)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4840 */     <Filter Level:3 Number Of Filters:1011> Checking "SRM:AOI:UpdateSummaryEntry_Less10" (995)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4840 */     End of filter processing (phase 1) -- Operation - SET on SRM:AppInstanceBridge - AOI000000000207

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4840 */     Restart of filter processing (phase 2) -- Operation - SET on SRM:AppInstanceBridge - AOI000000000207

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4850 */     <Filter Level:3 Number Of Filters:1012> Checking "SRM:AOI:UpdateMileStone_StatusToNew_OnSRMAssociation"

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >         0: Push Fields -> "SRM:Associations"

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               <deferred from filter SRM:AOI:UpdateMileStone_StatusToNew_OnSRMAssociation>

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               Process_AOI_Completed (304307560) = 900

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4850 */     Start filter processing (phase 1) -- Operation - SET on SRM:Associations - 000000000004234

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4850 */     <Filter Level:4 Number Of Filters:1012> Checking "SRM:SHR:SetInstanceID" (10)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4860 */     <Filter Level:4 Number Of Filters:1013> Checking "SRM:SCA:CheckForLoop" (10)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4860 */     <Filter Level:4 Number Of Filters:1014> Checking "SRM:SCA:CheckForLoop_Error" (11)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4860 */     <Filter Level:4 Number Of Filters:1015> Checking "SRM:SCA_Delete" (500)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4860 */     <Filter Level:4 Number Of Filters:1016> Checking "SRM:SCA:ChildType_AOT" (500)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4860 */     <Filter Level:4 Number Of Filters:1017> Checking "SRM:SCA:ChildType_AOI" (500)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4860 */     <Filter Level:4 Number Of Filters:1018> Checking "SRM:SCA:ChildType_PDT" (500)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4860 */     <Filter Level:4 Number Of Filters:1019> Checking "SRM:SCA:ChildType_START" (500)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4860 */     <Filter Level:4 Number Of Filters:1020> Checking "SRM:SHR:UpdateGroupListCompanyG_550" (550)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4860 */     <Filter Level:4 Number Of Filters:1021> Checking "SRM:AOI:OnModify_SetImageInstanceIDForResolved" (900)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4860 */     <Filter Level:4 Number Of Filters:1022> Checking "SRM:AOI:OnModify_SetImageInstanceIDForInProgress" (900)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4860 */     <Filter Level:4 Number Of Filters:1023> Checking "SRM:AOI:OnModify_SetImageInstanceIDForInComplete" (900)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Passed -- perform actions

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >         0: Set Fields

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               Image Instance ID (304307360) = AG005056AC01F8aKj3TQ_UV2AgxXID

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4870 */     End of filter processing (phase 1) -- Operation - SET on SRM:Associations - 000000000004234

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4870 */     End of filter processing (phase 2) -- Operation - SET on SRM:AppInstanceBridge - AOI000000000207

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >         1: Set Fields

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               AOICreated (301464700) = 0

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               Status (7) = 4000

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >         2: Process

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               Application-Release-Pending

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4900 */     <Filter Level:2 Number Of Filters:1024> Checking "SRM:REQ:OnSubmit_IncidentRequestType_FromIM`!" (800)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4910 */     <Filter Level:2 Number Of Filters:1025> Checking "SRM:REQ:OnSubmit_WorkOrder_FromWO`!" (800)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4910 */     <Filter Level:2 Number Of Filters:1026> Checking "SRD:REQ:BuildFlowFromSequence_OnSubmit" (900)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Passed -- perform actions

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >         0: Set Fields

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >                   Application-Query-Delete-Entry "SRM:AppInstanceFlow"  'RootInstanceID' = "IDGAA5V0G6IPOAN0GPQXB10JGSAKXW" AND 'ParentInstanceID' = "IDGAA5V0G6IPOAN0GPQXB10JGSAKXW"

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >                   Exit code: 0  Value:

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               z1D Char01 (1000000058) =

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >         1: Push Fields -> "SRM:FlowBuilder"

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               <deferred to phase 2>

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4960 */     <Filter Level:2 Number Of Filters:1027> Checking "SRM:REQ:Status_4000_Waiting Approval_Skip_MovePlanning_OnSubmit" (990)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4960 */     Call Guide "SRD:REQ:BUILDFLOW_GUIDE" (return)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4960 */     <Filter Level:2 Number Of Filters:1028> Checking "SRM:REQ:SetReqQuestionsFlag2" (802)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4960 */     <Filter Level:2 Number Of Filters:1029> Checking "SRM:REQ:SetReqQuestionsFlag22" (802)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4960 */     <Filter Level:2 Number Of Filters:1030> Checking "SRM:REQ:NTRequesterSubmitted_OnSubmit_SetTag" (805)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Passed -- perform actions

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >         0: Set Fields

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               z1D NT Internet Email (1000003864) = M.Mann@calbroservices.com

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               z1D NT Remedy Login ID (1000003713) = Mary

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               z1D Notification Message Tag (1000003702) = SRM-REQ-Submitted-ReqForBy

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >         1: Set Fields

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               z1D NT Person ID (1000004272) = PPL000000000016

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               z1D NT Functional Role (1000003716) = Yes

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >         2: Call Guide "SRM:REQ:NotificationGenerator_Execute"

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4980 */     <Filter Level:2 Number Of Filters:1031> Checking "SRM:REQ:NTSetNotificationType" (898)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4980 */     <Filter Level:2 Number Of Filters:1032> Checking "SRM:REQ:NTSetNotificationType_People_Staff" (898)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification -- perform else actions

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >         0: Set Fields

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               z1D Notification Type (1000003751) = 0

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.4980 */     <Filter Level:2 Number Of Filters:1033> Checking "SRM:REQ:NotificationGenerator_899_PNPC`!" (899)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Passed -- perform actions

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >         0: Push Fields -> "NTE:SYS-NT Process Control"

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               Direct Contact Department (1000005787) = Customer Service

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               Direct Contact Organization (1000005786) = Information Technology

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               Direct Contact Company (1000005781) = Calbro Services

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               Generic Priority (1000003677) = Medium

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               Service Type (1000003672) =

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               Generic Status (1000003670) = Planning

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               Notification Message Tag (1000003667) = SRM-REQ-Submitted-ReqForBy

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               Customer Last Name (1000003298) = Mann

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               Customer First Name (1000003297) = Mary

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               Notification Type (1000003148) = 0

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               Pager Message Numeric (1000001005) =

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               On Call Group Flag (1000000902) =

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               Generic Categorization Tier 1 (1000000744) = Default

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               Owner (1000000715) =

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               Change Revierwer Name (1000000597) =

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               Remedy Login ID (1000000581) = Mary

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               Owner Group (1000000422) =

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               Assigned Support Company (1000000251) =

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               Assignee (1000000218) =

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               Assigned Group (1000000217) =

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               Request ID02 Ticket (1000000205) = REQ000000000207

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               Request ID01 System (1000000204) =

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               Functional Role (1000000171) = Yes

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               Priority (1000000164) = 2

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               Impact (1000000163) = 3-Moderate/Limited

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               Urgency (1000000162) = 3-Medium

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               Detailed Description (1000000151) = aaaaaaaaaaaaaaa

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               Contact Company (1000000082) = Calbro Services

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               Person ID (1000000080) = PPL000000000016

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               Support Group ID (1000000079) =

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               Categorization Tier 3 (1000000065) =

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               Categorization Tier 2 (1000000064) =

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               Categorization Tier 1 (1000000063) = Default

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               Internet E-mail (1000000048) = M.Mann@calbroservices.com

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               First Name (1000000019) = Mary

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               Last Name (1000000018) = Mann

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               Organization (1000000010) = Information Technology

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               Company (1000000001) = Calbro Services

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               Description (1000000000) = test

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               Generic Status Reason (301389273) =

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               Site (260000001) =

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               Manufacturer (240001003) =

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               Department (200000006) = Customer Service

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.5020 */     Start filter processing (phase 1) -- Operation - CREATE on NTE:SYS-NT Process Control - <NULL>

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.5020 */     <Filter Level:3 Number Of Filters:1034> Checking "NTE:NPC:SeNonGroupEscalationPool_010_Set`!" (10)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Disabled -- filter is ignored

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.5020 */     <Filter Level:3 Number Of Filters:1034> Checking "NTE:NPC:SetGroupEscalationPool_010_Set`!" (10)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Disabled -- filter is ignored

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.5020 */     End of filter processing (phase 1) -- Operation - CREATE on NTE:SYS-NT Process Control - <NULL>

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >         1: Set Fields

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               z1D Notification Type (1000003751) =

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               z1D NT Pager Message Numeric (1000003717) =

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               z1D NT Functional Role (1000003716) =

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               z1D NT On Call Group Flag (1000003714) =

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               z1D NT Remedy Login ID (1000003713) =

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               z1D NT Support Group ID (1000003711) =

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >               z1D Notification Message Tag (1000003702) =

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.5050 */     <Filter Level:2 Number Of Filters:1034> Checking "SRM:REQ:NotificationGenerator_899_Approval_PNPC`!" (899)

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         >    --> Failed qualification

          <FLTR> <TID: 0000006104> <RPC ID: 0000027701> <Queue: Fast      > <Client-RPC: 390620   > <USER: Mary                                         > <Overlay-Group: 1         > /*  12 2014 16:19:11.5050 */     Call Guide "SRM:REQ:NotificationGenerator_Execute" (return)

           

           

          =============================================================================

           

           

          thank you for reminding me, i checked the log and found that [Create Service Request on Submit] setting to Yes on Configuration Rules form caused [SRM-REQ-Submitted-ReqForBy] notification message !

          • 4. Re: Re: Customized 【notification message】 when new change request submit

            Hi Ganesh Gore:

                thank you for guidance !

             

            May be my logic is strange or my my knowledge of this is small ,

            but  in my opinion, when a new change request is submit ,

            a corresponding email notification sent do Change Coordinator should be quite common.

             

            just don't know why bmc don't make this easy ?!

            • 6. Re: Customized 【notification message】 when new change request submit

              Hi Jason,

               

              Change Request submission event is not considered for the change coordinator notification as per my knowledge. The notification event is for change co-coordinator assignment and other events like status change, approval rejection etc. On submitting the change request it can not be decided the change co-coordinator as there can be multiple assignment configuration events for Infrastructure Change Coordinator so unless and until it is assigned to some specific co-coordinator it should not send the notification. This is the general case but may vary in your scenario. Requester should get notified when any of his request is submitted e.g. incident,change,work order. There is no need to notify the co-coordinator to have the request submission notification until he is assigned to it. This is my understanding, other experts can comment on this.

               

              -Shantanu Ballal

              1 of 1 people found this helpful
              • 7. Re: Customized 【notification message】 when new change request submit

                haha, Thanks You Guys !!

                 

                Because i don't understand the logic design behind their system architecture / mechanism,

                so it make me feel strange frequently.

                • 8. Re: Customized 【notification message】 when new change request submit
                  Kunal Das


                  Hello Jason,

                   

                  Thank you for your post. I see the explanation provided by Shantanu Ballal and Ganesh Gore and agree with them. However since you are exploring more in the Change Management, here are some points that you need to keep in mind, that you might find new when you come accoss in future:

                   

                   

                  The Change Coordinator notification will be sent under the following conditions:

                  1) Change Manager support group should not be same as Change Coordinator Support Group.

                  2) The Notification Rules for Change Coordinator should be set up in Notification Rules form for Planning in Progress Status.

                   

                  3) The Support Group notifications should not be disabled in Group Notifications tab of CTM:Support Group form.

                  4) The Requested By Support Company should be different than Change Location Company on Change form.

                  5) The change coordinator should not be moving the change request to ‘Planning in Progress’ if he/she is assigned as Individual Change coordinator on the request.

                  The Change Coordinator Group notifications will not be sent during initial change creation.(When the Change Request is in Draft Status). They will send on ‘Planning In Progress’ Status.

                   

                  You can refere the same from this knowledge article KA362651

                   

                  I hope this helps.

                   

                  Regards, Kunal

                  • 9. Re: Customized 【notification message】 when new change request submit

                    Hello Kunal Das,

                     

                       Thank you for sharing , now i knew the  conditions for these events.

                       I asked this quesiton just because our company has such request in practice,

                       so i have to achieve it under this condition.

                     

                    Thank you again !

                    • 10. Re: Customized 【notification message】 when new change request submit

                      Hi Jason,

                      Even we have similar issue where if requested by support company is same as change location company, notifications are not triggered.(point 4 in KA362651)


                      Have you achieved it now by customization/configuration?

                       

                      Thank you !