1- What is the use of flushing the cache?- to obtain the latest copy of object changes. You can also set a cache refersh intervak for mid tier. Cache refresh is use ful whe you are doing some development and trying to test the changes in quick succession.
2- What is the best practice of daily tasks for me as system administrator against the system?- Ar server Log check,Server health, EMail messages form checks,Application Pendng forms check etc...
Hope this helps.
Thank you Rahul for your useful information Regards
If you got the answer please close the thread. Thanks..
Could you please provide the steps in how to check (AR server, Logs, Pending forms,...)?
Hi, you can check the logs under ARSystem\DB folder
check arerr.log to find any abnormal behaviors or errors
check stderr.log under email folder to see any errors in email engine
Thank you for your usual professional support,
Should I delete something from those folders? or what kind of check should I perform?
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yes you can stop Tomcat and BMC Remedy Action Request System Server services, then you delete logs under:
- E:\Program Files\BMC Software\ARSystem\Logs
- E:\Program Files\BMC Software\ARSystem\AREmail\Logs
- E:\Program Files\BMC Software\ARSystem\Arserver\Db
- E:\Program Files\BMC Software\ARSystem\midtier\logs
- E:\Program Files\BMC Software\ARSystem\midtier\cache
- E:\Program Files\BMC Software\ARSystem\midtier\PluginDefsCache
- E:\Program Files\BMC Software\ARSystem\midtier\PluginsCache
- E:\Program Files\Apache Software Foundation\Tomcat6.0\logs
and delete the folders "Catalina" under : E:\Program Files\Apache Software Foundation\Tomcat6.0\work\Catalina\localhost
Then start both services again to get a fresh start, then you have to monitor remedy error log located in:
E:\Program Files\BMC Software\ARSystem\Arserver\Db\arerror.log
this log will contain any errors that happens in your system, and it should be empty of errors
Note: the steps here is what we call "Hard Flush", and the first time you run the system after these steps you will notice a little slowness in your system because you deleted the cached files but this is ok, the cache will be built again during using the system.
Thank you my friend & Best Regards,
always here for your support