10 Replies Latest reply on Jul 8, 2014 10:39 AM by Simon Wardley

    BladeLogic Dashboard 1.1.00 issues!

      Hi all,

       

       

      I've started having a play with the BladeLogic Dashboard however I cannot seem to get it working all i get is as per the attached picture:

      Untitled.png

      As our BSA server is 8.2.01, I set the job to have the ability to run against no jobs and have executed this several times prior to checking the webpage.

      We do not have BDSSA however the webpage states that this is optional.

       

      Any ideas??

        • 1. Re: BladeLogic 1.1.00 issues!
          Steffen Kreis

          Hi Simon,

           

          1.) Check the Dashboard Job-Log in BSA for any Exceptions or Errors.

            Cause in case of any bigger exceptions the Dashboard websites may have not created properly.

           

          2.) There should be a dashboard folder on the File-Server, which holds the generated HTML pages, check if they are there and if they work when you access them directly.

           

          3) Check the catalina.out from the Tomcat, as when you access the Tomcat via the Browser, it tries to pull the

               Reports-Pages from the File-Server.

           

          Steffen

          1 of 1 people found this helpful
          • 2. Re: BladeLogic 1.1.00 issues!
            Jim Wilson

            Pretty sure BSA 8.5 is required too...

            • 3. Re: BladeLogic 1.1.00 issues!

              Hi,

               

              After looking into it, the docs state that the jdk has to be installed.

               

              Hi Jim, it's the BladeLogic health and value dashboard and not the BMC Portal.

               

              I'm just trying the installation again...

              • 4. Re: BladeLogic Dashboard 1.1.00 issues!
                Jim Wilson

                Simon Wardley wrote:

                 

                Hi Jim, it's the BladeLogic health and value dashboard and not the BMC Portal.

                OK - sorry about that.  I edited the title of the post :-)

                Hopefully the magic will happen with JDK installed

                • 5. Re: BladeLogic 1.1.00 issues!

                  ok

                   

                  1) gbahevl206 is where I have installed the dashboard this is our bl_auth server or config server ...

                  InfoJul 7, 2014 3:42:21 PMStarted running the job 'BSA Dashboard Job' with priority 'NORMAL' on application server 'gbahevl202.gb.tntpost.com'(2,000,000)
                  InfoJul 7, 2014 3:42:23 PMExecuting work item NSH Script Job:BSA Dashboard Job;  on application server: gbahevl202.gb.tntpost.com
                  InfoJul 7, 2014 3:42:23 PMBSA Installation Location : //gbahevl202.gb.tntpost.com/opt/bmc/bladelogic/NSH
                  InfoJul 7, 2014 3:42:39 PMFile Server Path : //localhost/datastore/BL/storage/
                  InfoJul 7, 2014 3:42:40 PMDashboard tool already exists ! Skipping few steps.
                  InfoJul 7, 2014 3:42:40 PMSetting up params...
                  InfoJul 7, 2014 3:42:40 PMWarning : BDSSA server not specified. BDSSA report will not be populated
                  InfoJul 7, 2014 3:42:40 PMGenerating Dashboard Reports...
                  InfoJul 7, 2014 3:42:41 PMLoading Configuration Settings ...
                  InfoJul 7, 2014 3:42:47 PMError fetching Driver Name from _template using blasadmin command. Specify value in config.properties
                  InfoJul 7, 2014 3:42:47 PMoracle.jdbc.driver.OracleDriver
                  InfoJul 7, 2014 3:42:47 PMchown: Unable to change ownership of file /opt/bmc/bladelogic/NSH/br/deployments/default/services/appServerService.xml: Operation not permitted
                  InfoJul 7, 2014 3:42:47 PMchown: Unable to change ownership of file /opt/bmc/bladelogic/NSH/br/deployments/default/services/authenticationService.xml: Operation not permitted
                  InfoJul 7, 2014 3:42:47 PMchown: Unable to change ownership of file /opt/bmc/bladelogic/NSH/br/deployments/default/services/fileManagerService.xml: Operation not permitted
                  InfoJul 7, 2014 3:42:47 PMchown: Unable to change ownership of file /opt/bmc/bladelogic/NSH/br/deployments/default/services/cleanupService.xml: Operation not permitted
                  InfoJul 7, 2014 3:42:47 PMchown: Unable to change ownership of file /opt/bmc/bladelogic/NSH/br/deployments/default/services/configurationService.xml: Operation not permitted
                  InfoJul 7, 2014 3:42:47 PMchown: Unable to change ownership of file /opt/bmc/bladelogic/NSH/br/deployments/default/services/jobManagerService.xml: Operation not permitted
                  InfoJul 7, 2014 3:42:47 PMchown: Unable to change ownership of file /opt/bmc/bladelogic/NSH/br/deployments/default/services/embeddedTomcatService.xml: Operation not permitted
                  InfoJul 7, 2014 3:42:47 PMchown: Unable to change ownership of file /opt/bmc/bladelogic/NSH/br/deployments/default/services/loggingService.xml: Operation not permitted
                  InfoJul 7, 2014 3:42:47 PMchown: Unable to change ownership of file /opt/bmc/bladelogic/NSH/br/deployments/default/services/portProviderService.xml: Operation not permitted
                  InfoJul 7, 2014 3:42:47 PMchown: Unable to change ownership of file /opt/bmc/bladelogic/NSH/br/deployments/default/services/databaseService.xml: Operation not permitted
                  InfoJul 7, 2014 3:42:47 PMchown: Unable to change ownership of file /opt/bmc/bladelogic/NSH/br/deployments/default/services/directoryService.xml: Operation not permitted
                  InfoJul 7, 2014 3:42:47 PMchown: Unable to change ownership of file /opt/bmc/bladelogic/NSH/br/deployments/default/services/managementService.xml: Operation not permitted
                  InfoJul 7, 2014 3:42:47 PMchown: Unable to change ownership of file /opt/bmc/bladelogic/NSH/br/deployments/default/services/bldeployment.xml: Operation not permitted
                  InfoJul 7, 2014 3:42:47 PMchown: Unable to change ownership of file /opt/bmc/bladelogic/NSH/br/deployments/default/services/nshProxyConnectionService.xml: Operation not permitted
                  InfoJul 7, 2014 3:42:47 PMchown: Unable to change ownership of file /opt/bmc/bladelogic/NSH/br/deployments/jobappserver202a/services/appServerService.xml: Operation not permitted
                  InfoJul 7, 2014 3:42:47 PMchown: Unable to change ownership of file /opt/bmc/bladelogic/NSH/br/deployments/jobappserver202a/services/authenticationService.xml: Operation not permitted
                  InfoJul 7, 2014 3:42:47 PMchown: Unable to change ownership of file /opt/bmc/bladelogic/NSH/br/deployments/jobappserver202a/services/fileManagerService.xml: Operation not permitted
                  InfoJul 7, 2014 3:42:47 PMchown: Unable to change ownership of file /opt/bmc/bladelogic/NSH/br/deployments/jobappserver202a/services/cleanupService.xml: Operation not permitted
                  InfoJul 7, 2014 3:42:47 PMchown: Unable to change ownership of file /opt/bmc/bladelogic/NSH/br/deployments/jobappserver202a/services/configurationService.xml: Operation not permitted
                  InfoJul 7, 2014 3:42:47 PMchown: Unable to change ownership of file /opt/bmc/bladelogic/NSH/br/deployments/jobappserver202a/services/sslConnectionService.xml: Operation not permitted
                  InfoJul 7, 2014 3:42:47 PMchown: Unable to change ownership of file /opt/bmc/bladelogic/NSH/br/deployments/jobappserver202a/services/jobManagerService.xml: Operation not permitted
                  InfoJul 7, 2014 3:42:47 PMchown: Unable to change ownership of file /opt/bmc/bladelogic/NSH/br/deployments/jobappserver202a/services/loggingService.xml: Operation not permitted
                  InfoJul 7, 2014 3:42:47 PMchown: Unable to change ownership of file /opt/bmc/bladelogic/NSH/br/deployments/jobappserver202a/services/portProviderService.xml: Operation not permitted
                  InfoJul 7, 2014 3:42:47 PMchown: Unable to change ownership of file /opt/bmc/bladelogic/NSH/br/deployments/jobappserver202a/services/databaseService.xml: Operation not permitted
                  InfoJul 7, 2014 3:42:47 PMchown: Unable to change ownership of file /opt/bmc/bladelogic/NSH/br/deployments/jobappserver202a/services/directoryService.xml: Operation not permitted
                  InfoJul 7, 2014 3:42:47 PMchown: Unable to change ownership of file /opt/bmc/bladelogic/NSH/br/deployments/jobappserver202a/services/managementService.xml: Operation not permitted
                  InfoJul 7, 2014 3:42:47 PMchown: Unable to change ownership of file /opt/bmc/bladelogic/NSH/br/deployments/jobappserver202a/services/bldeployment.xml: Operation not permitted
                  InfoJul 7, 2014 3:42:47 PMchown: Unable to change ownership of file /opt/bmc/bladelogic/NSH/br/deployments/jobappserver202b/services/appServerService.xml: Operation not permitted
                  InfoJul 7, 2014 3:42:47 PMchown: Unable to change ownership of file /opt/bmc/bladelogic/NSH/br/deployments/jobappserver202b/services/authenticationService.xml: Operation not permitted
                  InfoJul 7, 2014 3:42:47 PMchown: Unable to change ownership of file /opt/bmc/bladelogic/NSH/br/deployments/jobappserver202b/services/fileManagerService.xml: Operation not permitted
                  InfoJul 7, 2014 3:42:47 PMchown: Unable to change ownership of file /opt/bmc/bladelogic/NSH/br/deployments/jobappserver202b/services/cleanupService.xml: Operation not permitted
                  InfoJul 7, 2014 3:42:47 PMchown: Unable to change ownership of file /opt/bmc/bladelogic/NSH/br/deployments/jobappserver202b/services/configurationService.xml: Operation not permitted
                  InfoJul 7, 2014 3:42:47 PMchown: Unable to change ownership of file /opt/bmc/bladelogic/NSH/br/deployments/jobappserver202b/services/sslConnectionService.xml: Operation not permitted
                  InfoJul 7, 2014 3:42:47 PMchown: Unable to change ownership of file /opt/bmc/bladelogic/NSH/br/deployments/jobappserver202b/services/jobManagerService.xml: Operation not permitted
                  InfoJul 7, 2014 3:42:47 PMchown: Unable to change ownership of file /opt/bmc/bladelogic/NSH/br/deployments/jobappserver202b/services/loggingService.xml: Operation not permitted
                  InfoJul 7, 2014 3:42:47 PMchown: Unable to change ownership of file /opt/bmc/bladelogic/NSH/br/deployments/jobappserver202b/services/portProviderService.xml: Operation not permitted
                  InfoJul 7, 2014 3:42:47 PMchown: Unable to change ownership of file /opt/bmc/bladelogic/NSH/br/deployments/jobappserver202b/services/databaseService.xml: Operation not permitted
                  InfoJul 7, 2014 3:42:47 PMchown: Unable to change ownership of file /opt/bmc/bladelogic/NSH/br/deployments/jobappserver202b/services/directoryService.xml: Operation not permitted
                  InfoJul 7, 2014 3:42:47 PMchown: Unable to change ownership of file /opt/bmc/bladelogic/NSH/br/deployments/jobappserver202b/services/managementService.xml: Operation not permitted
                  InfoJul 7, 2014 3:42:47 PMchown: Unable to change ownership of file /opt/bmc/bladelogic/NSH/br/deployments/jobappserver202b/services/bldeployment.xml: Operation not permitted
                  InfoJul 7, 2014 3:42:47 PMchown: Unable to change ownership of file /opt/bmc/bladelogic/NSH/br/deployments/_spawner/services/bldeployment.xml: Operation not permitted
                  InfoJul 7, 2014 3:42:47 PMchown: Unable to change ownership of file /opt/bmc/bladelogic/NSH/br/deployments/_spawner/options/deployment.properties: Operation not permitted
                  InfoJul 7, 2014 3:42:47 PMSetting driverName
                  InfoJul 7, 2014 3:42:54 PMSetting connectionURL
                  InfoJul 7, 2014 3:43:00 PMSetting username
                  InfoJul 7, 2014 3:43:07 PMSetting password
                  InfoJul 7, 2014 3:43:15 PMSetting dbVersion
                  InfoJul 7, 2014 3:43:15 PMSetting dbType to oracle
                  InfoJul 7, 2014 3:43:15 PMLoading DB driver: oracle.jdbc.driver.OracleDriver
                  InfoJul 7, 2014 3:43:16 PMEstablishing connection to the DB
                  InfoJul 7, 2014 3:43:22 PMStarting Infra data export...
                  InfoJul 7, 2014 3:43:22 PMQuery Data export completed
                  InfoJul 7, 2014 3:43:22 PMExecuting blcred to execute BLCLI
                  InfoJul 7, 2014 3:43:28 PMError while Executing blcred
                  InfoJul 7, 2014 3:43:28 PMNo authentication profile by the name of BL_Dev

                   

                   

                  2) I tried to locate Home.html but found nothing.

                   

                   

                  3)

                   

                  07-Jul-2014 15:48:26 com.bladelogic.webservices.dashboard.DashboardServlet executeWithAuth

                  INFO: cmd: uname -s

                  07-Jul-2014 15:48:35 com.bladelogic.webservices.dashboard.DashboardServlet initDashboardContent

                  INFO: os - Authentication succeeded: acquired session credential

                   

                   

                  07-Jul-2014 15:48:35 com.bladelogic.webservices.dashboard.DashboardServlet execute

                  INFO: cmd: /opt/bmc/BMC_Dashboard/Tomcat/webapps/dashboard//script.nsh

                  • 6. Re: BladeLogic 1.1.00 issues!
                    Steffen Kreis

                    Okay,

                     

                    so i think the issue lies within the Dashboard Job in BSA itself.

                     

                    Any idea why these "Operation not permitted" Errors are appearing ?

                     

                    Steffen

                    • 7. Re: BladeLogic Dashboard 1.1.00 issues!

                      I'm not 100% sure,

                       

                      exports has the appropriate ip's all mapped to root,

                      users is not populated and users.local has:

                       

                      rootrw,map=root
                      BLAdmins:*rw,map=root
                      System:System

                      rw,map=root

                       

                      as i'm BLAdmin it should be ok for those permissions?

                      • 8. Re: BladeLogic Dashboard 1.1.00 issues!

                        looking at the RSCD.log

                         

                         

                        07/07/14 13:50:24.270 INFO1    rscd -  10.210.100.197 11350 0/0 (BLAdmins:G260AHE@GB898.TPGMS.COM): chmod: > 01006 Change file permission of //gbahevl202.gb.tntpost.com/opt/bmc/bladelogic/NSH/dashboard/reports/images/start-24.png to 00777

                        07/07/14 13:50:24.272 INFO1    rscd -  10.210.100.197 11350 0/0 (BLAdmins:G260AHE@GB898.TPGMS.COM): chmod: > 01006 Change file permission of //gbahevl202.gb.tntpost.com/opt/bmc/bladelogic/NSH/dashboard/reports/images/remove.png to 00777

                         

                        is 00777 an appropriate chmod parameter?

                        • 9. Re: BladeLogic Dashboard 1.1.00 issues!
                          Steffen Kreis

                          Yeah it is.... it is a bit weird but it is fine....
                          You can run it manually and it will work as expected.

                           

                          Steffen

                          • 10. Re: BladeLogic Dashboard 1.1.00 issues!

                            Hi All,

                             

                            After raising a call with bmc I carried out a check of the authenticationprofiles.xml, to ensure that they were the same on all the app servers.

                             

                            I also changed the N/A, which was set on the 2 e-mail parameters to NA which resolved the sed error.

                            I am still receiving the "operation not permitted" job result, but I have an operational dashboard.

                             

                             

                            Cheers All,