0 Replies Latest reply on Jun 26, 2014 11:17 AM by Aaran Renwick

    Can staff users view queue members only when assigning a task/incident?

    Aaran Renwick
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      Currently the only way that a staff member can view what members are within a queue is to assign an incident/task to a queue and then select the staff field to see what members display. As per below, when a staff users clicks on the queue name within the console, they get insufficient privileges because it's taking them to an admin screen (manage users>queues) that they don't have access to. Is there a way to allow staff to see who's in a queue without having to do this via a live incident/task or granting them access to view the queue screen without giving full admin privileges? I know I can manually export the group, group member and user tables to compose a queue member report Queue Member Report but it is very cumbersome for staff to have to reference an external report to find out who's in a specific queue. Jeff HuskeyLisa Songer