10 Replies Latest reply on Jul 3, 2014 11:18 AM by Kyle Ortman

    Report chart to reflect opened,closed and total open incidents by week, month, etc.

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      I'm trying to replicate this graph below from another ticketing system and show the same in Remedyforce. I can't seem to find a way to chart this because if I group by opened date the closed date record count won't reflect and vice versa. I tried creating a joined report as well with one report reflecting the closed date and the other the opened date but I can't group with both these dates across both report types.