6 Replies Latest reply on Oct 13, 2014 1:25 PM by Vaibhav Wadekar

    Op Cats & Prod Cats won't display in create incident.

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      We have ITSM 8.1 and Mobility 8.1.

       

      From an iOS device, the create incident form does not display the expandablePanel or the field/Menus for Op Cats and Prod Cats.

       

      Is this some property that needs to be set for create incident?

      The view layout xml is completely generic.

      I've even tried the Reset to Default button, but this does not make any change the issue.

      I have also reset the iOS client to ensure the view if refreshed.

       

      So I'd like to understand if there is some other configuration task I need to do.

       

      Thanks.

      D.