ARS 8.1 on Incident form on Work Detail tab Summary field is in the list but hidden.
So in 7.6.03, when a user wants to look at a Work Info update, a form opens called HPD:WorkLog. This contains a summary field with an ID of 1000000000.
In 8.1, Work Info's are viewed on the HPD:Help Desk form directly, ID1000000000 is used for the main Incident Summary, so I'm not quite sure where I can pull in the WorkLog summary from. Does it have a different ID? Hope that makes sense?
I don't have 8.1 environment but still have you checked fields NOT in view on WorkLog summary form? Id should be same I think. If its different you should made respective changes in alerting software because integration is working on DB IDs of fields.
Everything is same as 7.6.03 you used to have, the only difference is now on view it does not open the HPD:WorkLog form. Still you can pull the information from HPD:WorkLog form and relationship is same on "Incident Number" field.
If you open the HPD:WorkLog form in dev studio or open directly you can see everything is available same as before except few more type selection list.
Hi all, the problem is in 8.1 because the user cannot see or edit the content of work info summary.
Do you know if there is some configuration o patch to do the field summary of the HPD:Work Log visible on the HPD:Hhelp desk?
Thank you in advance and best regards