5 Replies Latest reply on Jul 4, 2016 5:27 AM by Valerio Verdone

    Incident Work Info - Summary

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      Hi,

       

      We are upgrading from 7.6.3 to 8.1 and were due to go live last weekend.
      However during UAT we discovered that the summary field is no longer
      visible/used for Work Info updates.

       

      The problem is we use this field via Web Services to interact with some
      external monitoring and alerting software, so it's omission has put our upgrade
      on hold. We now have the choice of re-writing our custom alerting software to
      deal with the lack of this field or to reintroduce the summary field.

       

      My question being, is there an easy way to bring the summary field back in
      to use and visible on Incident Work Info's, which is now embedded in the Help
      Desk form?