3 Replies Latest reply on Aug 4, 2014 10:28 AM by Paul Donders

    My Tickets view when Owner is queue and staff

    Paul Donders
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      Hi all,


      Based on the many questions we received around a view that shows all tickets assigned to me, but are also part of a queue, we created a new view build by a formula field.



      Step 1:

      Create a new formula field on incident.


      Name: Current User

      Type:  Text

      Formula: IF( BMCServiceDesk__FKOpenBy__r.Id = $User.Id, 'TRUE', 'FALSE')

      Visibilty; Make available for all but don't store in on the page.


      Step 2:

      Next make a new list view as below;

       

      Capture.JPG.jpg

       

      Now you should see the tickets assigned to you.

       

      Hope this helps.

       

      Paul Donders

      InfraVision