9 Replies Latest reply on Sep 9, 2014 8:13 AM by Ajay Bandil

    Workflow corruption found after ITSM 8.1 SP1 installation

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      Hi Friends,


      We have upgraded ITSM 8.1.01 in our environment and installer showed the succcessfull installation with warnings, but there was no errors.

      But we have found workflow corruptions in arerror.log.

      I checked the warning and suspect one rik command, which have thrown warning,


      (Jun 02 2014 05:14:50.476 PM +0000),WARNING,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement,

        LOG EVENT {Description=[Execution of statement delegate returned a warning return code 2],Detail=[RIK load application command file E:\Dev\Remedy\AR System Applications\BMCRemedyITSMSuite\Workflow\install\8.1.01_overlay_install\systems\fnd\workflow\en\adf_fnd.xml returnCode= 2]}

      It is related to def import. Looks like, def files could not import correctly and result into corruption.


      Please let me know, if any one else faced this type of issue during upgrade.



      Thanks & Regards

      Ajay Bandil