could you please send us:
rscd.log from RSCD_Install_dir
output of the following command: netstat -an | find "4750" (if on windows) or netstat -an | grep 4750 (if on linux)
05/30/14 19:53:59.861 INFO rscd - aiscrmdb-sv001.ais-fr.com 4720 -1/-1 (Not_available): (Not_available): FIPS Enabled
05/30/14 19:53:59.861 INFO rscd - aiscrmdb-sv001.ais-fr.com 4720 -1/-1 (Not_available): (Not_available): Agent version is 8.2.02.321
05/30/14 19:53:59.861 INFO rscd - aiscrmdb-sv001.ais-fr.com 4720 -1/-1 (Not_available): (Not_available): Platform Details: x86_64;aiscrmdb-sv001.ais-fr.com;2.6.18-318.104.22.168.1.el5;Linux;#1 SMP Thu Apr 24 13:43:12 PDT 2014;x86_64
Output of the command :
[root@aiscrmdb-sv001 ~]# netstat -an | grep 4750
tcp 0 0 0.0.0.0:4750 0.0.0.0:* LISTEN
This looks like its correctly running, could you please run from NSH: agentinfo <your targer server> and see if you will receive output. Also try running USP job (Update Server Propery job) against this server and let me know if the agent still shows as not available.
After running the NSH am getting the below result ;
STSOT005% agentinfo 10.104.201.161
Agent Release : 8.3.02.332
Hostname : PPPRALZNIM1003
Operating System: AIX 6.1
User Permissions: -2/-2 (nobody/nobody
Security : Protocol=5, Encrypti
Host ID : A68C9A1
# of Processors : 4
License Status : Licensed for NSH/CM
After running the USP still am getting the Agent_Status = Agent is not responding
Please check secure, exports, users.local and users file for user mapping.
did you run the 'agentinfo' from your appserver or client?
if not the appserver, then can you verify the appserver can communicate to 4750 on the target? if it can't, that would seem to be a network issue.
then you would want to check the users.local file and ensure the bladelogic user you have logged into the gui is mapped to a local administrator.
the 'agent is not available' property value is updated when a 'update server property' job runs or if you right-click and do a 'verify' on the target. so it's possible to communicate w/ the target even if the property is set to 'not available'.
As am new to this tool , From where i need to take those log files (either from the client side or from our side)
how can we evaluate it ?
On the Target server AIX the users, users.local and exports files can be found in /usr/lib/rsc.
Unless you used the -local switch to install in which case they will be under <INSTALL_DIR>/NSH/conf.
The logs should be on the target server.
You could also look in the appserver log for the corresponding entries.
On the Target server:
# ps -ef | grep rscd
you should see the rscd processes running.
From appserver telnet to target server on port 4750.
On the appserver run:
# agentinfo <target server>
If you cannot connect using telnet, does a traceroute work?
If neither telnet nor traceroute work then I'd look for either a firewall dropping the packets or else a routing issue.
Are there any local firewalls install on the target server?
Hi Bill ,
I ran the Command in the our Appserver not from the client.
I tried telnetting stil no result . its not connecting itself. getting the timeout error.
Please update your users.local as
And Exports as
* rw, user=root
Restart the Agent.
Also, add the host entries for the Managerd server in the App server if the server is not able to resolve the name.
Also check the routing settings if the proper route entries are made in the server.
Hi Rajeev ,
How can i check the Routing setting ?
HI Rajeev ,
Where can i get the user.local file ?