2 Replies Latest reply on May 30, 2014 4:01 PM by Josh Hester

    Setting up Change Manager Groups

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      Remedy ITSM suite version 7.6.04

       

      We are trying to setup Change Management in Remedy, but are coming across some hiccups.  When I try to submit a New Change, I cannot save it due to there not being any Change Manager Groups available (error message below).  There are "no entries in menu" for the drop down fields under both "Infrastructure Change Manager" and "Infrastructure Change Assignee".

       

      Infrastructure Change Implementer drop down fields show all of the support groups that we have setup in Incident Management

       

      Where can I go to populate or create these manager groups?

       

       

      "No change manager group could be found. Manually select a group from the menus. If no group with an individual in the functional role of infrastructure change manager is defined, notify your System Administrator. (ARERR 1440105)"