2 Replies Latest reply on May 31, 2014 8:16 AM by Laurent Matheo

    Required Fields on Incident Create

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      So we have added filters to ensure our staff add Tier1, Tier2 and Tier3 Operation categories on ticket creation, doesn't seem like I can add those to the mobile clients? Also, we have an edit in place that forces staff to enter time before closing/resolving an incident. That field for time entry isn't even an option for a mobile client?


      I'm thinking this solution would be great if you do NOTHING to the Remedy ISTM app but is useless if you even make one extra field required, I'm surely missing something here?


      Is there some way I can determine the client is a mobile client within my qualification string for a filter, so I can at least set defaults for these field for mobile clients?