3 Replies Latest reply on Sep 16, 2020 9:57 AM by Olivier Segers

    Different Page Layout for Incident and Service Request in Console and Self Service Portal

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      We have a requirement where we require to have Different Page Layouts for Service Request and Incidents in both Console and Service Requests.

      So I have two Questions in mind.

      Is it possible to Have Multiple Selfservice portals in the system, where each each self service portal can have different set of fields while Submitting the Ticket?

      Another one, is it possible to have different page layouts for Incidents and Service Requests. Using may be Record Types.