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Check the access permissions for the folder specified as your Windows helper Server Location
Hi there Jim,
First of all, I am very sorry for my delay in getting back to you. I have had some matters that demanded my full attention.
I have already checked the permission of the folder used as Windows Helper Serve Location and everything looks fine. I could see how temporally directories and files are created in it when you launch the Update Catalogue Job.
My turn to apologise for the delay - I have been away.
The error message is a bit confusing.
FileNotFoundException: hfnetExecuteCommandFile.bat (Permission denied)
So, it's saying "file not found" and it's also saying "permission denied"
if you monitor the temporary files on the helper, and you see hfnetExecuteCommandFile.bat get created, then the file should be found OK, and any permissions problems are not related to creating the bat file.
Which I guess leaves the possibility of a permission problem when trying to execute the bat file.
Hope this helps point you in the right direction
we had a webex as I have this issue and files are created we even managed to run it once correctly but we traced that the problem could be with AV as it could be blocking run of a bat file.
Hi there guys,
Finally we were able to see how the problem was due to the AV. After turning it off everything started to work fine.
Now I am looking for more accurate way to create an exception for this kind of tasks in the AV.
P.S: I'd like also to comment about how the AV has produced some other problems...for example we noticed how this analyses all the files that come or leave from the agent during a file deploy job, reducing highly the speed of this process.
Thanks to all of you.