In BPPM 9.5 the IBRSD plugins have changed from C based to java based so as far as I understand these files are no longer used.
Instead there are 2 plugins which are referenced as follows in the ar.cfg
Server-Plugin-Alias: BMC.ARF.BiiARS_SIMINIT BMC.ARF.BiiARS_SIMINIT <host>:9999
Server-Plugin-Alias: BMC.ARDBC.InstanceVendorForm BMC.ARDBC.InstanceVendorForm <host>:9999
The port number 9999 is the port that the java pluginserver is running on.
I hope this helps,
We have both the plugin entries in ar.cfg in the following order but then too we are not able to get the Incident Info from remedy to BPPM, we are using Remedy 8.1.01 and BPPM is 9.5.
Server-Plugin-Alias: BMC.ARDBC.InstanceVendorForm BMC.ARDBC.InstanceVendorForm ess-itsm-poc:9999
Server-Plugin-Alias: BMC.ARF.BiiARS_SIMINIT BMC.ARF.BiiARS_SIMINIT ess-itsm-poc:9999
Check to see if the BPPM server is correctly referenced in the INT:BPPMDetails form on the AR server - this is where the plugin reads the BPPM WebService details from.
Thanks for the reply. I have checked the form and it is referring to the right BPPM server.
I have both plug-in in AR.CFG file but still I am unable to find details in INT:BPPMDetails form. So I read through documents and understood that I need to register IBRSD with ARSERVER Details on BPPM Server which will create entries in INT:BPPMDetails form.
So I ran command and got following:
D:\BMC Software\ProactiveNet>pw ibrsd register -arhost *****901 -arport 0
-arUser j.***** -arpwd *******
BMC ProactiveNet Performance Management Command Line Interface 2014 version 9.5
Copyright 1997-2014 BMC Software, Inc. as an unpublished work. All rights reser
Please provide required details
servername null port 0 username j.***** pwd ******
So I am more concerned about "Servername null" and I am unable to do this. I have tried with '' , "", FQDN, IP Address....all of them but I get "servername null" so I am not sure what is the issue. Could you please guide?
I am seeing the same behavior when running the command line.
Please provide required details
Where you able to resolve this issue?
Hi Joe, how did you solved your issue? We have the same one.
Inside BPPM Detail form I can see:
hostname = bppmXXXXX
Protocol = http
Port = 80
Username = csm_user
Password = XXXXXXXXXX
I don't understand, who that username is?
We added inside ar.cfg
Server-Plugin-Alias: BMC.ARF.BiiARS_SIMINIT BMC.ARF.BiiARS_SIMINIT ITSMXXXX:9999
Server-Plugin-Alias: BMC.ARDBC.InstanceVendorForm BMC.ARDBC.InstanceVendorForm ITSMXXXX:9999
Incident number is not send to BPPM during Intelligent Ticketing creation.
Inside pluginsvr_config.xml, I cannot find "BMC.ARF.BiiARS_SIMINIT" entry.
Where can we find detailed logs?
We had to add lines into pluginsvr_config.xml for the plugins. However it's still not loading properly. We have a ticket open with BMC on the issue. They have not been able to solve it yet and have kicked it over to the engineering team.
What you're seeing in the BPPM Detail form looks correct. I'm hesitant to say that definitively though until we have a successful end-to-end test.
We solved, Installing BPPM 9.5 Extention on Remedy server.
We forget to upgrade it, from BPPM 9 extention to 9.5 SP1 extention.
As explained the ibrsd plugin is changed from C, to Java plugin.
Is there a upgrade path from BPPM 9.0 to BPPM 9.6 extensions. We are running BPPM 9.0 extension on AR Server. But I'm facing a lot more issues while upgrading directly to BPPM 9.6 extension. Several Plugin entries from ar.cfg files were deleted, and Incident ID's are not propagated back in BPPM.
Please help !!!