13 Replies Latest reply on Feb 19, 2016 8:29 AM by Joseph Schuler

    MS-Office patch deploy job fails in commit with exit codes 17031,17025,17044

    Prabhukumar Uthamaraj


      Hi,

      I am trying to apply MS-Office patches on some citrix servers installed with MS-Office 2007.

      I get the below exit codes from various servers for all the patches detected. Below is the part of the job run log from console.

       

       

      Info May 13, 2014 1:05:49 PM  Processing asset HOTFIX2

      13 publisher2007-kb2817565-fullfile-x86-glb.exe-MS14-020-en-PUBLISHER 2007-SP3

      Info May 13, 2014 1:05:49 PM  [stdout: 13] 

      13 publisher2007-kb2817565-fullfile-x86-glb.exe-MS14-020-en-PUBLISHER 2007-SP3

      Info May 13, 2014 1:05:49 PM C:\temp\stage\fec32416a92434dc8757c10b0d9e0f2b\162455.1>chcp 1252  1>NUL

       

      Info May 13, 2014 1:05:49 PM C:\temp\stage\fec32416a92434dc8757c10b0d9e0f2b\162455.1>Setlocal

       

      Info May 13, 2014 1:05:49 PM C:\temp\stage\fec32416a92434dc8757c10b0d9e0f2b\162455.1>Set RETURNCODE=0 

       

      Info May 13, 2014 1:05:49 PM C:\temp\stage\fec32416a92434dc8757c10b0d9e0f2b\162455.1>Set Rename=1

       

      Info May 13, 2014 1:05:49 PM C:\temp\stage\fec32416a92434dc8757c10b0d9e0f2b\162455.1>Set PATHTOFIXES=C:\temp\stage\fec32416a92434dc8757c10b0d9e0f2b\\162455.1\

       

      Info May 13, 2014 1:05:49 PM C:\temp\stage\fec32416a92434dc8757c10b0d9e0f2b\162455.1>Set HFOAIPDir=3DC9BF58-OAIP

       

      Info May 13, 2014 1:05:49 PM C:\temp\stage\fec32416a92434dc8757c10b0d9e0f2b\162455.1>Set PATCHPROCESSED=0

       

      Info May 13, 2014 1:05:49 PM C:\temp\stage\fec32416a92434dc8757c10b0d9e0f2b\162455.1>Set REBOOTREQ=0

       

      Info May 13, 2014 1:05:49 PM C:\temp\stage\fec32416a92434dc8757c10b0d9e0f2b\162455.1>set LSFN=publisher2007-kb2817565-fullfile-x86-glb.exe

       

      Info May 13, 2014 1:05:49 PM C:\temp\stage\fec32416a92434dc8757c10b0d9e0f2b\162455.1>"C:\temp\stage\fec32416a92434dc8757c10b0d9e0f2b\\162455.1\CL5.exe" 2097174 "C:\temp\stage\fec32416a92434dc8757c10b0d9e0f2b\\162455.1\publisher2007-kb2817565-fullfile-x86-glb.exe"

       

      Info May 13, 2014 1:05:51 PM  [stdout: 13] 

      13 publisher2007-kb2817565-fullfile-x86-glb.exe-MS14-020-en-PUBLISHER 2007-SP3

      Info May 13, 2014 1:05:51 PM C:\temp\stage\fec32416a92434dc8757c10b0d9e0f2b\162455.1>IF ERRORLEVEL 1 GOTO ERRPATCHEND1

       

      Info May 13, 2014 1:05:51 PM C:\temp\stage\fec32416a92434dc8757c10b0d9e0f2b\162455.1>"C:\temp\stage\fec32416a92434dc8757c10b0d9e0f2b\\162455.1\CL5.exe" 2097157 1 "Tue May 13 13:04:56 UTC+0100 2014" "" "stPackager" publisher2007-kb2817565-fullfile-x86-glb.exe MS14-020

       

      Info May 13, 2014 1:05:51 PM  [stdout: 13] 

      13 publisher2007-kb2817565-fullfile-x86-glb.exe-MS14-020-en-PUBLISHER 2007-SP3

      Info May 13, 2014 1:05:51 PM C:\temp\stage\fec32416a92434dc8757c10b0d9e0f2b\162455.1>"C:\temp\stage\fec32416a92434dc8757c10b0d9e0f2b\\162455.1\publisher2007-kb2817565-fullfile-x86-glb.exe" /passive /norestart /quiet

       

      Info May 13, 2014 1:05:52 PM  [stdout: 13] 

      13 publisher2007-kb2817565-fullfile-x86-glb.exe-MS14-020-en-PUBLISHER 2007-SP3

      Info May 13, 2014 1:05:52 PM C:\temp\stage\fec32416a92434dc8757c10b0d9e0f2b\162455.1>SET LASTERR=17031

       

      Info May 13, 2014 1:05:52 PM C:\temp\stage\fec32416a92434dc8757c10b0d9e0f2b\162455.1>IF 17031 EQU 3010 (

       

      Info May 13, 2014 1:05:52 PM SET REBOOTREQ=1 

       

      Info May 13, 2014 1:05:52 PM  "C:\temp\stage\fec32416a92434dc8757c10b0d9e0f2b\\162455.1\CL5.exe" 2097418 1 MS14-020 "Tue May 13 13:04:56 UTC+0100 2014" "" publisher2007-kb2817565-fullfile-x86-glb.exe "13-task.xml" 0

       

      Info May 13, 2014 1:05:52 PM )  ELSE (IF 17031 EQU 0 ("C:\temp\stage\fec32416a92434dc8757c10b0d9e0f2b\\162455.1\CL5.exe" 2097418 1 MS14-020 "Tue May 13 13:04:56 UTC+0100 2014" "" publisher2007-kb2817565-fullfile-x86-glb.exe "13-task.xml" 0 )  ELSE ("C:\temp\stage\fec32416a92434dc8757c10b0d9e0f2b\\162455.1\CL5.exe" 2097418 1 MS14-020 "Tue May 13 13:04:56 UTC+0100 2014" "" publisher2007-kb2817565-fullfile-x86-glb.exe "13-task.xml" 0 ) )

       

      Info May 13, 2014 1:05:52 PM  [stdout: 13] 

      13 publisher2007-kb2817565-fullfile-x86-glb.exe-MS14-020-en-PUBLISHER 2007-SP3

      Info May 13, 2014 1:05:52 PM C:\temp\stage\fec32416a92434dc8757c10b0d9e0f2b\162455.1>Set PATCHPROCESSED=1

       

      Info May 13, 2014 1:05:52 PM C:\temp\stage\fec32416a92434dc8757c10b0d9e0f2b\162455.1>IF 1 == 0 GOTO EOFDEPLOYMENT

       

      Info May 13, 2014 1:05:52 PM C:\temp\stage\fec32416a92434dc8757c10b0d9e0f2b\162455.1>IF 1 == 1 ren "C:\temp\stage\fec32416a92434dc8757c10b0d9e0f2b\\162455.1\13.bat" "13.bat.his"

       

      Info May 13, 2014 1:05:52 PM C:\temp\stage\fec32416a92434dc8757c10b0d9e0f2b\162455.1>Exit 17031

       

      Error May 13, 2014 1:05:52 PM  Command returned non-zero exit code: 17031

      13 publisher2007-kb2817565-fullfile-x86-glb.exe-MS14-020-en-PUBLISHER 2007-SP3

       

       

       

      Is there any specific setting shoudl be made for patching MS-Office applicatiosn via BL?

      I have created the catalog with just the MS-Office 2007 filter.

       

      What causes the patches identified as missing on the target servers returning exit codes like "Product already installed"/"Not applicable" etc?