Actually the Qualification field exists, but is not in any view, that's why you can't see it in the view:
Well here it's in 7.6.04, I don't have your version, but I guess it's the same.
If you want to see the Qualification, you need to log Active link, for example in my case here I chose to display the assignments, you can see the qualification built in:
If you choose "ALL" it gives "1=1":
What are the differences you find for some incidents? Too many records or not enough records?
Thank you for quick help and clarifying hidden field related doubts.
In HPD:HelpDesk_AuditLogSystem form there are less number of records and when opening the view audit log (z2TH SystemAudit), it shows more and actual records.
(e.g. AuditLogSystem form have 3 entries for a particular incident but it displays 7 rows (with Audit Type = 'All'))
We identified this issue, when working on the report generation which captures audit information for particular incident ticket.
Maybe two incidents share the same Incident Number?
Since the qualification is an "OR"...
(('Original Request ID' = $Incident Request ID$) OR ('Log Key 1' = $Incident Number$))
When you say you should have 4 and you have 7, you "only" searched with the "Incident Request ID" or did you do the exact same qualification (the OR as well)?
Can you try to search in the audit log, first using the "Incident Request ID", see how many records you get, and then searching using "Incident Number" and see how many records you get?
Thank you very very much .
You resolved my last two-weeks headache just in a minute. I haven't observed that there are two different values used (i.e. $Incident Reqeust ID$ and $Incident Number$).
Yes, now its showing all proper results in HPD:HelpDesk_AuditLogSystem.
Thank you again!