5 Replies Latest reply on Sep 16, 2020 9:51 AM by Olivier Segers

    Reporting on SLA times

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      Hi all,

       

      First time poster here so please be gentle!

       

      We are trying to use the "Time Remaining" and "Elapsed Time" fields for the Incident Service Targets to export to a 3rd party system.  They can be displayed when viewing the Service Targets for an individual Incident but display blank fields when producing a report. From my investigations these are dynamically calculated when viewing the Service Target page.

       

      Is there a way to report on the "Time Remaining" and "Elapsed Time" fields for the Incident Service Targets or somehow re-run the dynamic calculations?

       

      Thanks,

      Michael.