Go to My Computer -> Properties -> Advanced System Settings -> Advanced Tab -> Under Performance Section click Settings -> Data Execution Prevention Tab -> Select "Turn on DEP for all the programs and services except those I select -> Add the aruser.exe file to the list.
I tried this but no use...
Did you try the latest one? 7.6.04 SP5.
Hi Umesh and Laurent,
This issue got resolved, the issue was with the MSVCR71.dll file, the file would have been corrupted or modified by malwares or any application which would have updated may changed it. I tried different options to resolve this issue but finally replaced that dll file with the recent one by downloading from google. That fixed the issue.
I heard BMC stopped providing support from 7.6.04 for user tool, from where you guys got the installers? Can I get it for 8.1?
Nope, we just use the one from 7.6.04 SP5
May I use it for 8.1?
Yes, though some console won't work in user tool (like in 7.6.04).
There might be possibility that the MSVCR71.dll file which is used by all application in Windows Operating System.
--> It might have got corrupted.
--> Or any application that is using that dll might have updated it and it is conflicting the version with ARS User tool.
--> Or it might be affected with virus as it is C program, It is prone to virus. In this case either you can use registry cleaner to clean the registry or MSVCR71.dll cleaner.
--> Usually this problem can be resolved by replacing the MSVCR71.dll with the copy from a machine that is working properly.
--> Or download the latest MSVCR71.dll and apply it at two locations.
--> C:\\Windows\SysWoW64\ <place the MSVCR71.dll here>
--> C:\\Program Files\BMC Software\ARSystem\ ARSystemInstallJVMbin\<place the MSVCR71.dll>.
--> Restart the computer to affect the changes.
--> Restart the AR Server and try login into User Tool.
Hope this will help!!!.
I was also facing this issue..
I copied MSVCR71.dll this file in below location and user tool starts working.
C:\Program Files\BMC Software\ARSystem\user
OS version:- windows 7 32 bit
user tools version - 7.6.04