Does not look like I have seen this issue before.
What version are you using ? Which browser version ?
Template selection dialog opened from BPV / Classic view ?
Can you indicate your version of ITSM please?
Thanks!!We are on 7.604 SP1 for ARS/ITSM and issue noted in Classic view.Browser is IE9
When you say that the button is grey, and after some clicks it becomes "clickable", does the previsous grey template become available too?
Can you make a screenshot of the windows where you select template when this issue occurs?