4 Replies Latest reply on Dec 17, 2014 5:07 AM by Ash Hall

    Accessing "Knowledge Base article" in Remedy using a direct URL from excel sheet

    Chandrakala Mohan
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      Hello,

       

      We needs to know if we can access "Knowledge Base article" in remedy using a direct URL from excel sheet.

      Right now, our clients were using this kind of privilege with Lotus Notes database. They integrated MS Excel to Lotus Notes database in such a way that when they click on a article name  in excel sheet, it would open respective article in lotus notes.

      They made a similar kind of request for Remedy.

       

      So, we need to know how we can implement this in Remedy and also require to know, whether it involves any customization.

       

      If you have any document regarding this, please share with us.

       

      RKM --> 7.6.04

       

      Warm Regards,

      Chandrakala