0 Replies Latest reply on Mar 14, 2014 8:19 AM by Travis Newton

    Start the clock bug?

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      Hello,

       

      I've noticed that whenever a work order reopens by the user sending in an email, Track-It sets the status to "Open", but if I make any changes to the work order and save it, Track-It tells me that the clock is going to restart. Shouldn't the clock start when the status is assigned as "Open" though?