I had to submit a ticket to BMC Support and they are still looking into it but they haven't replied to me yet.
Once I hear back from them I'll definitely post their findings here.
Did you ever get a resolution back from BMC? We just started with there hosted CentOS service and I just had the server crash for 30 minutes.
I found this in the /var/log/message file.
mtxagent: segfault at 1000000cb ip 00007ff5bd15bb66 sp 00007ff56d3e6210 error 4 in libMtx.so
Hi Bob Thibodeau,
We were able to solve this issue after a couple of months by applying the latest Hotfix at the time, I think it was 140924o which included the following fix: http://support.numarasoftware.com/support/articles.asp?ID=7587&mode=detail
We haven't had any relay crashes ever since.
I was facing the similar issue with version 12.5. After opening a support case we found issue was with the OS module which was getting loaded as preload on agent. Relay was working fine after manually removing OS module from configuration files and restarting agent service. BMC has agreed that this is a product defect and will be fixed soon.
Same Issue and I am Using Asset Core V12.5?
Faulting application name: mtxagent.exe, version: 18.104.22.168, time stamp: 0x58a6d294
Faulting module name: libMtx.dll, version: 22.214.171.124, time stamp: 0x58a6bf6f
Exception code: 0xc0000005
Fault offset: 0x00000000000f65ae
Faulting process id: 0x110c
Faulting application start time: 0x01d2aebcc840410e
Faulting application path: C:\Program Files\BMC Software\Client Management\Client\bin\mtxagent.exe
Faulting module path: C:\Program Files\BMC Software\Client Management\Client\bin\libMtx.dll
Report Id: 8adf7413-55a3-41b9-8956-a592b66b8b1f
Faulting package full name:
Faulting package-relative application ID:
And have seen this error also in the System’s error:
“The BMC Client Management Agent service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.”
This one also:
“The BMC Client Management Agent service terminated unexpectedly. It has done this 1 time(s).”