3 Replies Latest reply on Apr 3, 2014 5:54 PM by Dave Gegenfurtner

    Track-IT, FootPrints, or Remedy?

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      I'm looking for some advice.


      I work for a local municipal government.  We currently use Track-It for limited asset management (desktops and laptops), however, we want to expand that to the rest of the IT department.  To include trouble tickets for software, not just hardware, etc.


      Our organiziation size is approximately 1,100 employees; our current IT department size is around 14.


      Which would be the best option for us?


      Continue with Track-It?

      Move up to Footprints?

      Move up to Remedy?


      We also use another BMC tool for patch management, but I'm not certain what that is.  I just wanted to see if there was a quick and dirty answer.