What do you mean "servers fail" - what specific process - lots of things use Java!
Assuming BSA Application Server as most likely, how big is your JVM Heap set to?
BSA Console => Configuration => Infrastructure Management => Application Servers
select the Application Server Instances and see the values:
OS Name = Windows Server 2008 R2
Version = 6.1
Architecture = amd64
Number of Processors Available to JVM = 1
JRE Version = 1.6.0_37 from Sun Microsystems Inc.
JRE Data Model = 64-bit
JRE VM Name = Java HotSpot(TM) 64-Bit Server VM
Maximum JVM Memory (B) = 2,006,974,464
Total JVM Memory (B) = 284,827,648
Free JVM Memory (B) = 161,437,712
Used JVM Memory (B) = 123,389,936
Also, what objects are you snapshotting? Directories? Registry areas? Hotfixes etc? It may be that on certain servers this is returning a huge amount of data and, combined with an appserver max heap size which is not high enough, you end up with this error.
Also, you said this was a "known issue." Can you post/link the issue number?
I think H.R. was asking if it was a known issue. Obviously no way to tell just yet but usually these are env/config issues.
Yes i am asking is it know issue? if so what could be done to over this? Regards, Roopa
I think there is lots on confusion now!
With the little information you have provided, nobody is able to tell yet if you are hitting a product issue, or if your environment isn't sized correctly.
So in order to help you out, could you please answer the questions that have been asked ?
- Which objects are you snapshotting
- How many target servers do you run this against
- etc. ..
....and of course
- How is your Appserver configured ?
can you respond to jim's and john's questions about the java settings and what objects you are snapshotting ?