TM ART does not support recording of Microsoft RDP connections. These cannot be captured.
It does support Citrix.
I had read about that same info in BMC KB in previous TM ART versions. Anyway, Do you know any way to record MS Excel/Word transations ? I could not do it with SilkTest
If SilkTest can't do it then I don't know of any other way. Excel and Word via Citrix remote desktop should work.
Since TM ART supports Citrix, have you considered publishing those applications on Citrix and then running the monitor on them?
Looks like the easy way to do it.
Users access to applications by RDP, so I would like to measure this time from there.
The only thing that came to my mind now is publish a desktop on Citrix and perform the actions from there.
I don't know if it is the best option. Maybe someone else can confirm or give any ideas?
If is not possible to carry out RDP transactions with TMART or SilkTest, anybody knows another way?